Administrator | Adult Community Referral Centre

Mō tēnei tūranga mahi | About this role

• Christchurch - Princess Margaret Health Campus
• Permanent full -time working 40 hours per week Mon- Friday 8am-4.30pm.

Health New Zealand is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the role

The Adult Community Referral Centre (ACRC) is a clinically focused team who are pivotal to co-ordinating essential services for our community.  We are often the first port of call for predominantly older adults who experience health challenges, and we pride ourselves on providing advice and assisting people to navigate within the often-complex health system. This role is based at The Princess Margaret Hospital and is predominantly phone/computer -based. You will be involved in taking calls directly from clients, members of the public and health professionals, acting as a resource to get them through to he right team or staff member or helping troubleshoot concerns. ACRC Admin process high numbers of triaged referrals and need to have a comprehensive knowledge of both internal and external services and processes, as well as being technologically savvy.

We are a close-knit team who are passionate about what we do and we - re looking for other enthusiastic people to join our team. No two days are the same in this position with lots of problem solving and thinking on your feet, where you - ll be able to use your skills to make a difference.

As part of the Administration Pay Equity Claim settlement this role has been mapped to National Role Profile/Band 4A

For further information about the administration and clerical pay equity settlement please follow the link below: 

PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz) 

Key Responsibilities:

Customer Service and Communication

• Deliver a high-quality telephone and administration service to Community Service Teams and referrers.
• Provide excellent customer service, identifying needs and responding appropriately.
• Use problem-solving skills and initiative when handling enquiries, escalating as necessary.
• Maintain confidentiality and comply with the Privacy Act
• Demonstrate professionalism, courtesy, and dignity at all times
• Relay accurate and timely messages, prioritising urgency where required
• Positively promote the OPH & R Services to the public, consumers, and staff
• Support performance appraisal outcomes through positive customer and peer feedback

Administrative Support

• Process referrals in line with the internal policy
• Log, acknowledge, and redirect referrals appropriately
• Maintain accurate data entry in the Patient Management System
• Manage office supplies and arrange maintenance of office equipment
• Update standard forms, templates, and distribution lists using appropriate quality and document control processes
• Distribute mail and complete general office tasks including, taking minutes, photocopying, and scanning

About You:

Essential Skills & Experience:

• Proven experience as an administrator in a complex organisation
• Confident handling calls and managing customer enquiries
• Strong computer skills, including accurate data entry and familiarity with Word and Excel
• Client-focused approach with excellent communication skills
• Ability to prioritise workload and work effectively both independently and as part of a team
• Skilled in organising, updating, and sharing information efficiently
• Committed to the principles of the Treaty of Waitangi and culturally responsive care

Desirable:

• Previous experience in health services or community health
• Knowledge or experience with a Patient Management System 

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities. 

How to Apply

To apply please click - apply now. - All applications must be submitted through our online career - s portal.  If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.