Administrator Kaiawhina | Office of the Chief Medical Officer (OCMO)
Job Description
Mō tēnei tūranga mahi | About this role
- Christchurch - Christchurch Health Campus
- Permanent part time position working 20 hours per week Monday to Friday
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the role
The Administrator Kaiawhina provides a wide range of administrative and
coordination support to the Office of the Chief Medical Officer and the
Transformation and System Improvement Office. You will play a key role in
ensuring smooth communication, coordination, and delivery across multiple
clinical and operational areas.
As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to Band 4 / Profile 4
For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)
Key responsibilities include:
- Coordinating email and phone queries to the OCMO in a timely and professional manner and liaising with the Customer Services team on outstanding complaints.
- Supporting the coordination of the Credentialing process in conjunction with the Credentialing Coordinator.
- Coordinating Official Information Act (OIA) requests, liaising with hospital departments, the Communications team, and Health New Zealand when required.
- Providing general and specific administration support to multiple workstreams within the Office of the Chief Medical officer.
- Managing bookings, diary coordination, and general administrative tasks for the following offices and leaders:
- Deputy Chief Medical Officer
- Medical Advisor to Chief Medical Officer
- Clinical Directors (Workforce, Special Projects, Service Improvement, Integrated Services)
- Chairs of the Credentialing Board
- Handling general administration and invoicing tasks for the Canterbury Initiative and its community teams, including queries from contractors and vendors, database maintenance, contracts, and invoicing.
- Maintaining oversight of administration for MAP Services, MSK, Transgender, ERMS, and Orthopaedic services within the Canterbury Initiative community workstreams.
- Supporting the distribution and setup of IT devices, basic troubleshooting, and issue logging for internal staff, community providers, and the public.
- Assisting in collating reports for Health New Zealand and external partners, such as unions and the Medical Council of New Zealand.
- Provide general administrative support and undertake additional duties as required
About you
Qualifications, experience, and skills
Essential
- Previous experience in a busy administrative or coordination role, preferably in the health sector.
- Strong ability to manage timelines and competing priorities across multiple workstreams while maintaining professionalism.
- Excellent communication skills, with the ability to tailor messages to clinical and non-clinical stakeholders.
- Self-management and initiative, with sound judgment on when to escalate matters.
- Proficiency in Microsoft Office Suite, with the ability to quickly learn and adapt to new systems. Experience with Microsoft Teams and Visio is an advantage.
- Ability to meet deadlines and deliver outcomes effectively.
- Knowledge of, or a willingness to develop, an understanding of Te Tiriti o Waitangi and its application to health research and service delivery.
Desirable
- Understanding of operational processes in large organisations.
- Ability to troubleshoot and problem-solve under pressure.
- Proven flexibility and adaptability in high-pressure environments.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click - apply now. - All applications must be submitted through our online career - s portal. If you have any questions about the role, please contact Kerri McCarthy at Kerri.McCarthy@TeWhatuOra.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.