Assessment Delivery Expert

Mō tēnei tūranga mahi | About this role

Assessment Delivery Expert – Permanent, Fulltime

Are you an experienced, motivated and efficient administrator with a strong customer focus?

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

Mō tēnei tūranga | About the role 

Assessment Delivery Expert plays a key role in the Operations and Logistics group. You will ensure a skilled workforce for both digital and paper-based assessments is in place to enable exam centres to operate efficiently and effectively. You will also be responsible for developing and delivering training for school/kura and exam centre staff and identifying process improvement opportunities to support effective delivery of assessments.

Mōu | Who you are

Efficient exam centre operations will be at the centre of what you do. You will be detail-oriented and solutions-focused, leveraging your coordination and operational delivery skills to ensure exam operations run smoothly. To succeed in this role, it is essential that you demonstrate strong collaboration and communication skills to build effective relationships with both internal and external stakeholders. Due to the nature of our work, reflecting on what works well and identifying areas of improvement to inform future planning and processes will be important aspects of your role.

Ko tāu nā i tēnei tūranga | What you'll bring to the role

• Excellent organisational and project management skills, with the ability to manage complex logistics and meet deadlines under pressure.
• Outstanding communication skills, with the ability to convey information clearly and effectively to a range of audiences.
• Strong analytical thinking, with the ability to identify issues and develop practical, creative solutions.
• Proven relationship management skills and the ability to build rapport quickly with individuals from diverse backgrounds, particularly in school and kura environments.
• Ability to remain calm under pressure and troubleshoot problems during the delivery of national external assessments.
• Confident user of Microsoft Office applications, particularly Word, Excel, Access, and Outlook.
• Experience in facilitating training and guidance to a large audience will be helpful however, a strong willingness to learn and develop in this area is equally valued, and support will be provided to enable this

It would also be helpful (but not essential) if you joined us with:

• Knowledge of te ao Māori and a demonstrated commitment to the principles of Te Tiriti o Waitangi (desirable).
• Strong knowledge and/or hands-on experience with intra-year assessments as well as NCEA and New Zealand Scholarship external assessment processes.
• Solid understanding of the New Zealand secondary school system.
• A relevant qualification at NZQF Level 7 or equivalent professional experience.

Ngā Painga o NZQA | Why Choose NZQA

A core part of our education system, NZQA ensures that New Zealand qualifications are valued as credible and robust both nationally and internationally.  We are accountable for managing the New Zealand Qualifications Framework, administering the secondary school assessment system, qualifications recognition and standard setting for some specified unit standards.  We are a dynamic crown agency with an exciting future.

We offer significant training and professional development, specifically tailored for our leadership team, so that you can thrive and grow. We are committed to working in an inclusive and respectful way that embraces diversity and reflects the communities that we serve.

Pēhea te tono mai | How You Apply

Apply online with your CV and Covering Letter. If you are an NZQA employee already, please ensure you apply with a log in using your NZQA email address.

We will be continually reviewing applications as they are received, so would encourage you to submit your CV promptly for consideration.

NZQA is committed to developing a diverse workforce and an inclusive workplace. We provide equal employment opportunities and welcome applications from everyone who can meet the requirements of the role.

If you have any questions about role, please contact the acting hiring manager for the role, Anne-Marie Nepe-Apatu anne-marie.nepe-apatu@nzqa.govt.nz

Applications close at 5.00pm on 26 June 2025