Job Description
About the opportunity:
Our client, a reputable company driven by customer focus and guided by the core values of Passion, Integrity, Competence, and Commitment, is offering an exciting opportunity. If you are ready to transition from hands-on work and utilise your automotive expertise in a customer service-oriented office role, this is the perfect chance for you. Join this company to develop your career in the Insurance Industry, supported by ongoing training and guidance!
Role description:
As an Automotive Mechanical Claims Assessor, you will play a pivotal role in delivering exceptional customer service while leveraging your extensive automotive technical knowledge. This position is fully office-based, providing you with the opportunity to utilise your skills and make a difference to customers on a daily basis.
Responsibilities will include:
- Administer claims and underwriting strategies for mechanical breakdown insurance policies.
- Ensure effective and efficient handling of claims to achieve loss ratio targets within the allocated budget.
- Thoroughly document all claims processes to maintain accurate records.
- Engage in extensive communication with customers, staff, and service providers, providing outstanding support and assistance.
- Offer expert advice and guidance to both external and internal customers regarding claim assessments and processes.
- Ensure compliance with effective measures such as parts procurement, authorised repairers, and agreed labor rates.
- Continuously seek opportunities to improve process effectiveness and efficiency, driving customer satisfaction.
This role will suit someone with all or some following background/experience/qualities:
- Qualification in light automotive trade
- Preference will be given to candidates who have transitioned from a hands-on role to an off-the-tools position. However, technicians seeking their first off-the-tools role will also be considered.
- A well-rounded balance of technical knowledge, excellent customer liaison skills, and strong administrative abilities.
- Exceptional attention to detail and solid organisational skills to manage claims effectively.
- A team player who can also work independently when required, collaborating with colleagues to provide exceptional customer service.
- Proficient computer literacy to navigate relevant software and systems.
About the company:
Our client is a 100% New Zealand-owned company with a proud legacy of providing exceptional insurance products and services designed by Kiwis, for Kiwis. With their head office based in Takapuna, Auckland, and Sales and Customer Service Representatives located throughout major centers nationwide, they specialise in Mechanical Breakdown, Credit Contract Indemnity, GAP, and Motor Vehicle Insurance through a trusted network of vehicle dealerships and authorised dealers.
What they will offer:
- A competitive remuneration package based on experience, reflecting your skills and contributions.
- Ample opportunities for career progression and personal development through ongoing training initiatives.
- An excellent working environment characterised by a dynamic and progressive team.
- Engaging and varied work that allows you to utilise your technical expertise while focusing on customer service.
- A rewarding Monday to Friday position that offers work-life balance.
To find out more:
If you are interested in finding out more about the role, please apply via the link. If you have any specific questions, please advise in your cover letter or email us at enquiries@twoticks.co.nz