Job Description
Mō tēnei tūranga mahi | About this role
- We are seeking an experienced Booking Clerk to join our Diabetes department here at Diabetes Service, 26 Clarence Street, Hamilton
- Permanent - Fulltime - 80 hours/fortnight
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
As a successful Booking Clerk, you will play a key role in the booking process for clinics for the Diabetes team. This is an 80-hour per fortnight, permanent position where you will be working from Monday to Friday between the hours of 8:00am to 4.30pm.
Day to day you will be involved in booking patient appointments for Senior Medical Officers, Nurse Practitioners, Clinical Nurse Specialists and Allied Health staff. You will also ensure that patients are provided with the correct information they need to attend their appointment on the correct day and time. You will be based in an open plan office with other booking clerks, nurses and dietitians.
Key responsibilities of the role:
The Booking Clerk role is essential in assisting with the smooth running of the Diabetes outpatient services. The role includes:
- Booking patient appointments in patient management system (FSAs and follow ups for SMOs, Dieticians and CNS)
- Processing referrals
- Uploading documents and referrals into CWS
- Liaising with clinicians, nurses, dietitians
- Carrying out administrative tasks and cover reception when and as required
Click here to view the position description.
About the Team
Waikato Hospital in Hamilton is one of New Zealand’s largest tertiary, teaching hospitals.
We are a value based and inclusive organisation that is committed to deliver the best health outcomes for our total population. To do this we are working hard to develop a robust and capable workforce that reflects the population we serve. We strongly encourage applicants from all backgrounds with the necessary capability and who share our values to apply and would greatly value see more applicants from our Māori communities.
About you
As a booking clerk at Diabetes Service, we are looking for people who are:
- Organised, efficient and able to prioritise their workload effectively
- Exceptional at customer service via the telephone
- Detail oriented
- Computer literate
- Be a team member while able to work independently
- Experience in a health environment or knowledge of clinical terminology would be an advantage, but not essential.
How to Apply
To apply please click “Apply online” or apply via our Waikato Careers website by clicking here.
All applications must be submitted through our online careers’ portal before 11:59 pm on 3 July 2025. If you have any questions about the role, please contact Shivani Kulkarni in the Recruitment Team on Shivani.Kulkarni@waikatodhb.health.nz
(alternatively) please contact Chronic Condition Services Admin Team Leader Mauro Campos at mauro.campos@TeWhatuOra.govt.nz.
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.