Business Analyst - Continuous Improvement

The Business Analyst (BA) is responsible for ensuring our customers processes are consistent, effective and aligned to a common architecture. This role is part of a programme team focused on work programmes and will work with other programme team members in a hybrid-Agile environment.

As a Business Analyst you will take responsibility for planning and driving your work. This will include using good practice to facilitate design sessions, undertake current state business process mapping and gap analysis to define future state business requirements.

Outputs will connect to the work of others (including change management) and will be leveraged to support downstream improvements to technology.
 
Key accountabilities:
 
Transformative design

• Incorporate "what's right for the business" in all analysis, design and modelling
• Identify and establish measurements that represent timeliness, effectiveness and quality
• Applies best practice service and process design principles.

Process analysis and continuous improvement

• Lead process management initiatives across the operations function
• Identify and implement the continuous improvement roadmap using best practice approaches
• Analyse existing business processes to identify inefficiencies and optimisation opportunities
• Develop, document, and gain approvals for improved business processes, including process flows and use-cases
• Collaborate with key stakeholders to build consensus on process improvements
• Define system requirements, use cases, and functional specifications

Delivery and prioritisation focus

• Contribute to and participate in delivery planning (eg sprint and quarterly planning), daily stand-ups and reporting
• Provide information in a timely manner to enable people to do their job and make decisions
• Sum up situations accurately and quickly - finding pragmatic solutions to enable constructive resolution of issues and conflicts
• Perform business analysis impacting the design of new systems and processes to address business needs and facilitate improvements, including: providing estimates for analysis outputs, assessing impact of proposed deliverables and negotiating priorities with business stakeholders.

Key skill-sets / experience we seek:

• Minimum of 3-5 years' experience in a similar role
• Experience applying process improvement methodologies (e.g. Lean, Six Sigma) and Agile practices, ideally in a regulatory environment
• Experience defining performance measures and conducting current state and gap analyses
• Experience with technical writing, including developing procedures and guidance

This is an initial 12mth Fixed Term Contract

For more info apply online or drop Nathan a note - nathan.masters@taska.co.nz