Business Services Manager

Mō tēnei tūranga mahi | About this role

Business Services Manager – Permanent - Auckland

• Lead the Business Services Team for Te Hiku Region!
• Varied and busy role
• Salary range $96,998 - $107,776, actual salary dependent on skills and experience

We are looking for an outstanding people leader keen to work for an organisation dedicated to looking after our communities across the motu.

Mō tēnei tūranga - About the role
 
As a member of the regional Business Operations Leadership Team in Te Hiku Region (covering Tāmaki Makaurau Auckland and Te Tai Tokerau Northland) the Business Services Manager has primary responsibility for leading a high performing team of six Business Service support personnel. This team provides business, improvement and administrative services across Te Hiku to various departments and vital functions of Fire and Emergency New Zealand.

Applying organisational policy and procedures, and regulation the role plays a pivotal part in fostering a culture of business effectiveness, improvement, and collaboration.   Through participation in and leading regional portfolio and working groups, you will contribute to the achievement of critical elements outlined in the regional business plan as well as national working groups.

You will effectively manage relationships with a broad spectrum of internal and external stakeholders, fostering valuable connections that fuel mutual growth and partnerships.

Ko tāu nā ki tēnei tūranga - What you'll bring to the role 

Your leadership will be instrumental in guiding the Business Services Team, with a dedication to driving a high-performing team. Collaborating with Business Services Managers nationally, you will play a leading role in progressing the development, consistency, and refinement of business administration systems and services.

Your relationship skills will be demonstrated through enabling connectedness with others. With exceptional audience awareness, you'll possess the skills necessary to convey information clearly, professionally, and persuasively. Crafting business cases, reports, improvement proposals, and internal communications are, or will become, second nature to you. You have experience overseeing projects and orchestrating the rollout of key initiatives. In addition to outstanding organisational skills, you'll have the ability to guide and motivate team members towards achieving goals.

To be successful in this role, we'd expect you will have:

• A tertiary qualification in Business Management or equivalent experience
• Proven leadership skills
• A sound knowledge of accounting practices
• Strong Excel and PowerBI capability along with Microsoft 365
• A knowledge and/or understanding of Continuous Improvement and LEAN methodologies
• A current full NZ driver's license
• Understanding of emergency services or public sector environments

He aha ngā painga o tēnei mahi mōu? – Why you will enjoy working here:

As an employer, Fire and Emergency New Zealand is committed to providing an enjoyable and challenging work environment with a focus on serving our communities.

Benefits

• Matched Kiwi Saver employer contributions of up to 6%.
• Hybrid working options available.
• Life and income protection insurance for eligible employees. 
• A wellness policy that allows for generous leave provisions.

The salary range for this role is $96,998 - $107,776 dependent on skills and experience relevant to the role.

Ko wai mātou - who are we? 

Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.

Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.

• We Do the Right Thing – Kia Tika
• We Serve and Support – Manaakitanga
• We Are Better Together – Whanaungatanga
• We Strive to Improve – Auahatanga

Ko te tono mai - How to apply:

Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it. We value diversity as a strength and welcome applicants who can help bring a difference to our organisation.

If this sounds like you, apply now. To download a copy of our position description or to apply please visit thevacancies page on our FireJobs website. 

If you have any specific questions about this role, please email nhqjobs@fireandemergency.nz

Please note, applications sent via email will not be accepted.

Applications close Sunday 30 March 2025.

Please note:  Eligibility to work in New Zealand is mandatory for this role.