Business Support Manager

Mō tēnei tūranga mahi | About this role

• Permanent, full-time role based in Greenlane.
• Join a senior management team working in a supportive and friendly environment
• Working in a renowned leading edge, teaching and research focused health provider
• Great learning & growth opportunities – unlimited career pathway

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

The Opportunity

Do you want to make a difference for patients and whanau accessing Outpatient appointments at Te Toka Tumai? If so – we have an exciting opportunity for you!

The successful candidate will play a critical role in providing their proven leadership and management skills supporting our Patient Administration functions ensuring we deliver exceptional patient support.

We are looking for an experienced people leader to work with and inspire a team of Outpatient Schedulers and Surgical bookers. The team covers a variety of services, so you’ll always be busy. You’ll have some great peers to work with and will also support our Operations Manager. We are a large team or 200+ staff that provide administration support to the clinical directorates through referral management, outpatient and theatre bookings and reception duties across Te Toka Tumai.

You will be responsible for leading Supervisors and their teams to deliver the highest quality service to patients and whanau attending Te Toka Tumai through Outpatient and inpatient appointments. You will need to develop relationships with different stakeholders within the organisation to ensure excellent service is delivered for patients, staff are well-supported and national waiting time standards are adhered to.

This is an excellent opportunity to work with a great bunch of people, showcase your leadership and management talents as well as hone your project management skills.

For further details, please refer to the position description here.

About you

To be successful in this role you will need:

• Excellent communication skills – both verbal and written
• Proven people leadership and management experience
• Analytical and financial skills
• A sound understanding of the public health sector
• Enthusiasm to share your skills with others
• Ability to multitask and deliver
• A great sense of humour

We are looking for a proactive, solution-oriented Business Support Manager who delivers high performance in a collaborative work environment and is ready to ‘act up’ to cover our Operations Manager if required. Previous health sector, scheduling and booking experience would be considered an advantage.

For more information about this role please contact, Matthew O'Connor – Operations Manager via MOConnor@adhb.govt.nz

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To apply please click “apply now.” All applications must be submitted through our online careers’ portal by the 14^th of July 2025. If you have any queries about accessibility, or technical issues with the online process, or require information in an accessible format, please contact, Joseph Ciao (Recruitment Consultant) via Joseph.Ciao@TeWhatuOra.govt.nz to discuss how we can best support your application.

We’ll be reviewing applications and conducting interviews as they come in, so the position may close before the listed deadline. If you're interested, we encourage you to apply as soon as possible.