Client Service Leader, Partnered Recovery Physical Injury

Mō tēnei tūranga mahi | About this role

• Customer focused leadership
• Operational service delivery manager.
• Flexible location within South Island

Opportunity to join our Partnered Recovery team as a Client Service Leader

Mō te tūranga mahi | About the role

In the role of role, you will oversee a number of Team Leaders, ensuring they are focused on achieving excellent outcomes for our clients.

The Partnered Recovery team is dedicated to partnering with clients who need intensive or extensive one-on-one support due to complex physical, mental health, or individual needs. We aim to provide holistic support during critical periods following an injury.

If you are a customer-focused leader passionate about consistency, collaboration, and integrating teams to deliver exceptional service, we encourage you to apply.

The appointing salary range for this role is approximately $117,700 - $150,000 with appointment depending on skills and experience. ACC also offers an additional 9% superannuation.

For further information about the role, please click on Client Service Leader position description

Nga Pūkenga Motuhake | Important Skills

• Strong leadership experience leading multiple customer facing teams.
• Commitment and desire to improve the employee and customer experience.
• Passion and focus for consistency and collaboration.
• Demonstrated track record of driving performance and great customer outcomes.
• A mindset of continuous improvement
• Knowledge of the NZ Disability Strategy would be advantageous

Mō mātou | About us

Ko tā tō mātou whakakitenga he renarena i te taura here tangata mō Aotearoa whānui, kia mimiti ngā āhuatanga whara hei whakaawe i te oranga tangata.

Our vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury.

We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.

The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

More information available here on Our strategy | Huakina Te Rā
Here is where you can find more about ACC and the work we do.

Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.

Rā Kati | Applications close

Applications will close'at 11.55pm Wednesday19 March, 2025
Applications must be submitted through our Career Website.

Should you encounter any accessibility issues when submitting your application, please contact us at hrhelp@acc.co.nz.

Late applications will not be accepted