Client Services Manager

Lead a frontline care team in Tauranga. Fast-paced, purpose-driven role managing rosters, people, and service delivery. Regular BOP travel required.

About the Role:

We’re working with a national organisation in the healthcare sector, delivering essential community-based support to those who need it most. This is a people-centric leadership role based in Tauranga, responsible for managing a large team of field-based staff who deliver care directly to clients in their homes. You’ll be at the heart of operations—balancing rostering, team engagement, problem-solving, and service delivery.

Your day-to-day will include:

• Managing rosters, shift changes, and scheduling complexities across a 7-day operation
• Providing guidance and performance support to a team of 30–50 field workers
• Handling low-level ER issues and maintaining team morale
• Ensuring services are delivered to standard—coordinating with clients, health professionals, and internal teams
• Travelling locally (and occasionally regionally) to stay connected with staff and clients

About You:

You’re an experienced team leader who thrives under pressure and genuinely cares about people. You know how to keep operations moving—even when things change fast—and your calm, solutions-focused approach makes you someone others can count on.

You’ll bring:

• Leadership experience in a fast-paced, high-volume environment (health, retail, logistics, etc.)
• Strong scheduling and rostering capability—especially under pressure
• People management confidence, including coaching, engagement, and minor ER matters
• Excellent communication—empathetic, professional, and clear
• A full driver’s license and comfort with regular travel around the Bay of Plenty

What You’ll Get:

• A critical role with real purpose—helping people live safer, healthier lives
• Supportive team culture where no one’s left to figure things out alone
• Growth pathways—this organisation supports internal development and progression
• A job where no two days are the same, and where your input truly matters

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.   

Next steps:
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
    
A bit about Dakota, who's recruiting this role:
 
Packed with a passion for helping people and a love for all things analytical, recruitment and Dakota are two peas in a pod. Outside of work, you’ll find me in the outdoors, be it running, surfing, snow sports - the only exceptions being coffee, burgers and my dog Rooplestiltskin.