Job Description
Manage motor vehicle accounts in a fast-paced collections role. Fixed term, hybrid work after 3 months, competitive salary, supportive team culture.
Are you someone who thrives in a fast-paced, phone-based environment and enjoys the satisfaction of managing your own ledger? If you bring proven collections experience and a calm, solutions-focused approach to conversations, this could be your next great opportunity.
We’re looking for an experienced Collections Officer to join a hardworking and collaborative team based in Auckland’s CBD. This is a 9-month fixed term contract where you’ll manage end-to-end collections activity, with a focus on motor vehicle dealer accounts.
What you’ll be doing:
- Managing a portfolio of 350–400 accounts
- Handling approximately 35 outbound and 20–30 inbound calls daily
- Working across all stages of the collections process, including hardships, requisitions, lawyers, and deceased estates
- Supporting inbound queues and outbound campaign efforts
- Keeping accurate records and maintaining productivity and quality standards
- Collaborating with team members to achieve shared goals
- Proven experience in collections (motor vehicle or high-volume call centre background preferred)
- Confident and empathetic phone manner with strong negotiation skills
- A good understanding of the CCCFA, Privacy Act, Fair Trading Act, and relevant legislation
- Experience managing complex cases and making sound, informed decisions
- Reliability, punctuality, and the ability to work well under pressure
- A team mindset and willingness to contribute to a supportive and diverse culture
The culture is welcoming, inclusive, and professional, with a strong emphasis on teamwork. After the training period and sound understanding, you’ll have the flexibility to work from home two days a week, with Wednesdays as the team anchor day in the office.
We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.
Next steps
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be.
A bit about Charly, who's recruiting this role:
Full of life, Charly is ready to help you find that next great role. She can often be found watching any sport Auckland has to offer or strolling along the beach, with a cuppa tea in hand.
#SCR-charly-hickman