Community Compliance Officer

Mō tēnei tūranga mahi | About this role

• Work directly with customers face-to-face
• Confidently support compliance activities in the community
• Location - Timaru
• Salary range $70,604 to $86,830

The opportunity - Ara Whiwhi Mahi

Community Compliance Officers interact with our customers face-to-face in our local communities and at IR's Front of House. Community Compliance Officers are skilled across a range of tax accounts and compliance activities, manage our customer facing areas, introduce customers to self-service channels, and meet with customers in one-to-one and one-to-many situations in our local community.

In this varied role you will:

• work directly with customers helping them understand their tax obligations, entitlements and how they can self-manage
• provide customer service across a variety of products both proactively and reactively to improve customer outcomes
• engage and build relationships with the community, tax professionals and small businesses to ensure compliance
• educate communities, including the delivery of seminars and presentations, on a self-management model utilising technology
• confidently conduct checks and targeted compliance activities in the community
• work in a networked way across IR and use insights gained to develop solutions for customers
• bring the voice of the customer into Inland Revenue.

About you - Mōu

To be successful in this role you will bring the following:

• Highly developed relationship management skills, including the ability to understand and build trust in potentially difficult, sensitive and/or complex situations
• The ability to learn and use a range of Inland Revenue and business systems, processes, and software
• The ability to address identified non-compliance through a range of appropriate enforcement activities and to escalate where required
• The capability to understand and apply legislation and policy
• A continuous improvement focus that will drive towards Inland Revenue's goals for the future
• A current full New Zealand driver license (essential)
• Flexibility for varied working hours and travel away from home (essential)

About us - Mō mātou    

Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown's revenue and distribute social support payments.

Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team's work includes Tax Agents, Front of House and Kaitakawaenga Māori.

Apply here - Tono mai

Does this sound like you? Don't delay - Apply online with your resume and cover letter outlining how your skills and experience make you a great fit for our role. For more information about the role or team contact CCSCareers@ird.govt.nz and the team will be in touch.

Applications close at 11.59am on Sunday, 20 July 2025.

IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.