Contract Business Analyst

Our customer seeks a Business Analyst to complete an evaluation of the on-call services currently in place and provide recommendations on future proofing our on-call services and support.
 
The purpose of this evaluation is to:

• Assess the current on-call service framework, including responsiveness, reliability, and performance.
• Determine the alignment of on-call services, operational needs and objectives.
• Identify areas of improvement, including processes, staffing, and technology.
• Provide actionable recommendations to optimise on-call operations and improve service delivery.

Services & Tasks

• Data collections – Collect and review historical data related to on-call incidents, response times, issue resolution and staffing.
• Measure compliance with established SLA's and performance standards
• Conduct surveys or interviews with key stakeholders, including on call staff, managers to gather feedback.
• Compare current on-call service performance against industry best practice and standards.
• Develop recommendations for improving responsiveness, efficiency, and scalability of on-call services.
• Evaluate the cost effectiveness of the current on-call systems and processes.

For this role you will need to be a NZ Citizen given the work you will be involved in and will need to hold a security clearance from an organisation like MFAT, MBIE, NZDF, GCSB, NZSIS

We seek someone who is available within the next two weeks.

For more info drop Nathan a note - nathan.masters@taska.co.nz or apply online