Job Description
6 month contract with ASAP start
Convenient Takapuna location
Work from home flexibility!
About the role
Join a friendly and supportive Customer Care team where your strong admin skills and service mindset will make a real impact. Reporting to the Customer Administration Manager, this role plays a vital part in delivering high-quality administrative support and customer care across new business and in-force policy processes. You’ll liaise with advisers and customers, action admin tasks, and help ensure service standards are met across all touchpoints.
Benefits
- Flexible working hours and hybrid model (2–3 days in office)
- Great team environment with supportive leadership
- Central Takapuna location
Duties
- Coordinate and complete admin tasks across new business and policy maintenance
- Respond to adviser and customer queries with professionalism and accuracy
- Support overflow of incoming calls as needed in line with call centre standards
- Maintain policy and customer records with high attention to detail
- Action service requests and reporting within agreed timeframes
- Contribute to additional admin and project work as required
Skills & experience
- Previous customer service or administration experience
- Strong attention to detail and confident data entry skills
- Proficiency in following structured processes
- Able to prioritise and work under pressure
- Friendly, professional, and collaborative approach
About the company/Culture
Be part of a collaborative, down-to-earth team that values precision, partnership, and continuous improvement. This is a great opportunity to contribute to meaningful work in a supportive and flexible environment.
How to apply
To apply for this role or find out more, please visit our website at www.h2r.co.nz and refer to reference number 953555. For further information please contact Kristen Burkett on 09 368 7300. All applications will be acknowledged by email.