Customer Care Representative

Step into insurance! Hybrid customer care role supporting existing clients. Great culture, long-term career path & $65k + benefits. Apply now.

Step Into a Career That Cares –  We are currently recruiting a Customer Care Role in Insurance on behalf of our client. If you're passionate about helping people, thrive in phone-based customer service, and are ready to step into a long-term career within insurance — this is your moment.

This isn’t your average phone based role. You’ll be supporting existing customers with their insurance queries via phone and email, in a hybrid role with a team that genuinely puts people first.

What You’ll Be Doing:

• Be the first point of contact for existing customers, offering empathetic, knowledgeable support
• Manage inbound queries across phone and email — expect around 20–40 calls per day
• Help clients understand their options, update records, and provide peace of mind
• Work within a positive, high-performing team that values care, connection and growth

What’s In It For You:

• $65k salary + amazing benefits package
• Hybrid working – 2 to 3 days from home each week post training period
• CBD offices – close to transport, coffee and the buzz of the city
• No weekend work – Monday to Friday, 8:30am–5:00pm
• A genuine pathway into the insurance industry – with real examples of people moving up
• Supportive leadership and culture – where new ideas, collaboration and people matter

You’ll Be a Great Fit If You:

• Have experience in phone-based customer service
• Are empathetic, calm and confident – even when things get tricky
• Can explain complex information in a simple, friendly way
• Are curious about a career in insurance or financial services
• Enjoy learning new systems and tools, and pick them up quickly
• Are ready for a long-term move into a business that invests in its people

A Bit About the Company Our client is a market leader in Financial Services, known for their exceptional client care, employee-first values and positive, diverse culture. This is an environment where you’re not just another number — you’re supported, heard, and set up for success.

Sound like your next move? If you’re ready to turn your customer service skills into a career with purpose, growth and balance — we’d love to hear from you. Apply now and let’s chat about what’s possible.

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps 
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Charly, who's recruiting this role:

Full of life, Charly is ready to help you find that next great role. She can often be found watching any sport Auckland has to offer or strolling along the beach, with a cuppa tea in hand.

#SCR-charly-jones