Customer Service and Sales Support Coordinator

  • Auckland
  • Full time
  • Transport & Logistics
  • Posted 16 days ago

Job Description

Career role in freight forwarding with growth into exports or KAM. Join a national business offering full-service logistics solutions.

Join a leading provider of end-to-end logistics solutions with nationwide reach. This business offers a fully integrated service across international freight, warehousing, transport, and last-mile delivery. With a focus on being a one-stop shop, they combine smart technology, responsive customer service, and operational expertise to deliver streamlined solutions for a wide range of clients.

The Role And What You’ll Bring

You’ll be supporting both sales and service delivery by managing customer interactions, assisting with quoting and pricing, and ensuring smooth internal coordination. This role is ideal for someone who thrives in a fast-moving environment and wants to be part of a business that encourages cross-functional learning.

You’ll bring:
• Experience in freight forwarding customer service or sales support
• Basic CargoWise skills and familiarity with quoting processes
• Understanding of rates and Incoterms
• Comfortable using digital tools including AI to work smarter

Key Behaviours For Success

Personable and engaging – builds rapport easily and enjoys customer interaction
Motivated and career focused – sees this as a stepping stone to broader commercial opportunities
Adaptable and curious – open to learning across departments and embracing new tech
Collaborative and reliable – thrives in a team setting and communicates proactively

Why Join

This business offers long-term development and exposure across key operational areas. You’ll enjoy:
• Support to move into exports, commercial coordination or KAM roles
• Thorough onboarding with cross-departmental learning
• Professional development including support to gain a customs pin
• A tight-knit team culture with strong leadership and career focus

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next Steps 
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Liam, who's recruiting this role:


I'm passionate about helping people and strive to make the recruitment process as smooth and positive as possible. When off the clock, I enjoy keeping active through rugby, social sports and whatever the outdoors has to offer. Otherwise, you’ll see me around a coffee or a beverage with family or mates anytime I can.

#SCR-liam-sharples