Customer Service - Call Centre

Back-to-back inbound KiwiSaver calls in the Wellington office — fast-paced, client-focused, and part of a supportive, high-energy team.

Looking for a foot in the door to investments? Join an award-winning client experience team who care about their clients’ KiwiSaver investment goals!

• Phone-based, inbound role – 40+ calls per day helping existing clients
• Must have previous call centre OR sales/fundraising experience
• Fixed term and/or temp: Approx. Aug 2025 – March 2026 | Wellington location

Full Job Description
Want a role where you can put your customer service skills to work in financial services? This is a fantastic opportunity to join an award-winning team supporting everyday Kiwis with their KiwiSaver and investment goals.

About the role
As a Client Services Consultant, you’ll be speaking with existing clients over the phone (inbound only – no cold calling), helping them make the most of their KiwiSaver and investments. You’ll be handling 40+ calls per day, so you’ll need to thrive in a fast-paced, back-to-back call environment.

You will:

• Engage with existing clients about their KiwiSaver and investment options
• Explain processes for withdrawals, switches, and hardship applications
• Translate financial jargon into everyday language
• Educate clients on different fund options and refer to in-house advisers when needed
• Share ideas to improve processes and customer experience

We’re looking for someone who:

• Has previous call centre OR sales/fundraising experience (essential)
• Is confident and professional on the phone, handling a high call volume
• Ideally has financial services knowledge OR a strong interest in KiwiSaver/investments (possibly from studies or personal investment)
• Enjoys helping people and delivering excellent customer experiences
• Can pass credit and police checks

What’s in it for you:

• Fixed term and/or temporary contract: Approx. August 2025 – March 2026
• Monday to Friday, 8:30am–5pm
• Great Wellington location with 1 work from home day after training
• Supportive, social team environment
• Foot in the door to financial services with a highly respected brand

We believe diversity is vital to a healthy, high-performing workplace. That’s why we’re committed to delivering a psychologically safe recruitment experience. One that uncovers and celebrates your strengths. If traditional hiring processes don’t bring out your best let us know. We want you to shine, not shy away.
  
Next Steps
  
Apply now - you'll need to hold New Zealand citizenship, residency, or a valid work visa.

If this role isn’t a perfect match, we still encourage you to apply or register your details on our website. If this isn’t quite the right fit, another role might be.

This ad may have been written with help from AI, but your application will be reviewed by a real human, Charly:

Full of life, Charly is ready to help you find that next great role. She can often be found watching any sport Auckland has to offer or strolling along the beach, with a cuppa tea in hand.

#SCR-charly-jones