Job Description
Are you passionate about delivering exceptional customer service? A busy, successful, and growing manufacturing company is on the lookout for a dedicated and enthusiastic individual to join their customer service team.
We're seeking someone who has experience in a similar role, whether front-facing or phone-based, and is eager to learn, grow, and contribute in a supportive team environment. This role is key to ensuring every customer has a positive experience, so a friendly, proactive attitude is a must!
This is a full-time role (40 hours per week), working Monday to Friday, 7:30 AM - 4:00 PM.
Key Responsibilities:
- Respond to customer enquiries (phone, email) in a timely and courteous manner
- Process all orders efficiently
- Enter sampling orders, arrange shipment of sample orders
- Utilise E10 effectively to communicate stock counts, delivery times and transport
costs to customers - Escalate customer complaints through correct channels with urgency
- Provide administration support to Account Managers and Regional Sales Managers
as required, including CRM updates and sales templates - Communicate Customer queries and issues to the relevant Account Manager in a
timely manner - Process and reconcile credit requests
Skills and Experience:
- Intermediate computer skills
- Used Epicore or similar ERP system
- Minimum 3 years customer service experience
- Worked in a manufacturing environment
- Confident and clear communication skills - written and verbal
- Skilled problem solver
- Intermediate knowledge of word, outlook and excel.
- Ability to multitask and prioritise workload
- Outstanding time management and organisation skills
Benefits:
- West Auckland location with on site parking
- Full medical insurance for you and your immediate family
- On-site wellness benefits - physiotherapy, naturopath, group fitness, and more
- On-site chef with heavily subsidised meals daily
- Opportunities for growth and development within a supportive team
Sound like you?
Click Apply Now or call Drake Auckland on 09 839 2737 for a confidential chat.
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