Job Description
Mō tēnei tūranga mahi | About this role
- Customer Service Representative – Permanent, full time (1 FTE, 40 hours per week)
- Rostered Shifts
- Based in the contact centre at North Shore Hospital
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking an experienced Customer Service Representative to join our Contact Centre team based at North Shore Hospital. Our Contact Centre provides a 24-hour service, so the ideal candidate will be someone who can be rostered Monday - Sunday to cover various shifts across a 24 hour day, including weekends and public holidays.
This is an exciting opportunity to be the first point of contact for many of our patients and customers, and we are looking for that special someone who brings a professional yet welcoming approach to the role, to ensure our patients have the best experience.
Click
here
to view the position description.
About Us
Health New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area.
For more information on living and working in Waitematā District, click
here.
About you
As a frontline staff member, it’s essential that you:
- Have a professional attitude
- Have a strong customer focus
- Have excellent communication and computer skills
- Thrive under pressure
- Work well in a team environment
- Remain calm and courteous in stressful situations
This could be the opportunity you have been looking for! If this sounds like you, apply online today.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community.
We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers’ portal by
5 May 2025.
If you have any questions about the role, please contact Sarah Kneller – Recruitment Consultant via
sarah.kneller@tewhatuora.govt.nz.
We will review applications as received and may proceed with the recruitment process before the closing date of this advert.
Job reference: WDHB18216