Customer Service Representative

Take ownership in a permanent hybrid role managing premium freight accounts. Flexibility, autonomy & top-tier clients await.

Manage freight. Deliver service. Own the process.

About the Company
This is your opportunity to join a well-established, global freight forwarding provider known for delivering tailored air and sea freight, contract logistics, and end-to-end supply chain solutions. With a strong local presence and global backing, they’re a trusted logistics partner for some of the world’s most recognisable brands—combining innovation, technology, and reliability to keep freight moving seamlessly.

Due to an internal promotion within the team, they're now looking for a permanent, freight forwarding, Customer Service professional to come on board.

About the Role
This hybrid role is part of a high-performing customer service team, supporting a portfolio of premium import clients. You’ll manage the full shipment lifecycle, ensuring consistent, top-tier service across all touchpoints. This is a hands-on role where you’ll work closely with operations and external stakeholders, helping maintain service excellence and account retention. You'll also have the freedom to make the role your own, with the trust to work independently.

What You’ll Need

• Solid experience in freight forwarding – ideally in customer service, import operations, or sales support.
• Confidence handling customer queries, solving shipment issues, and coordinating internally and externally.
• Familiarity with managing shipping line allocations and optimising space for cost and time efficiency.
• CargoWise experience (especially Order Manager) is highly regarded, but not essential.

What Makes You Stand Out

• Proactive & Customer-Focused – You’re quick to act, calm under pressure, and always one step ahead in solving customer needs.
• Analytical & Solution-Oriented – You can interpret pricing, routes, and timing to suggest smarter shipping options.
• Independent & Accountable – You own your tasks, see things through, and don’t need to be chased.
• Clear Communicator with Attention to Detail – You keep clients informed, align with operations, and ensure nothing is missed.

Why You’ll Want to Join

• Balance & Flexibility – Enjoy one WFH day each week (Tues or Thurs), flexible start times (between 8:30–9:30 AM) for top performers, and birthday leave every year.
• Premium Portfolio – Work with and exposure to high-value, international clients 
• Evolving Tech & Tools – Be part of a business embracing automation and smarter ways of working, with a strong focus on service quality and innovation. Not just adding value to the customer, but helping you in your role.

We recognise that neurodiversity is critical to a healthy, successful workplace. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.  
  
Next steps 
 
Apply here with a CV in MS Word. You’ll need to hold NZ citizenship, residency, or have already secured a valid visa. Want to discuss your suitability further? Find me via our website.
  
We understand some job seekers choose not to apply if a role isn’t a 100% match. We’d encourage you to apply anyway or send us your details. If this isn’t right something else might be. 

A bit about Liam, who's recruiting this role:

I'm passionate about helping people and strive to make the recruitment process as smooth and positive as possible. When off the clock, I enjoy keeping active through rugby, social sports and whatever the outdoors has to offer. Otherwise, you’ll see me around a coffee or a beverage with family or mates anytime I can.

#SCR-liam-sharples