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Customer Service

  • Queenstown
  • Full time
  • Call Center & Customer Services
  • Posted 25 days ago

Job Description

  • Hands-On Varied Role
  • Great Training + Support
  • Monday to Friday (8am – 5pm)

The organisation:

A well-established and successful electrical wholesaler with over 75 years trading throughout the South Island.  Committed firmly to sustainability across the organisation, they are a one-stop shop for all industrial, commercial, and domestic electrical needs.  Their loyal customer base is a direct result of being able to deliver successful outcomes with exceptional service.
  
The role:


You will provide an excellent level of customer service and sales to customers who visit or communicate with the branch.  Working closely with the branch manager and the wider administration team, you will also liaise with other branches in the region.
  
Responsibilities:

  • Direct point of contact for customers via counter sales, telephone and email
  • Processing of accurate sales transactions
  • Building strong relationships and provide exceptional customer service to all customers
  • Receipting of inwards goods
  • Ensuring customer orders are accurately picked and dispatched immediately
  • Managing stock returns and manage replacements  
  • Adhering to the company’s Health and Safety Policy

Skills and experience:

  • Highly proficient communication and customer service skills
  • Knowledge of the electrical industry or experience within a trade environment preferable
  • Experienced with inwards & outwards goods and stock management
  • Ability to build relationships with peers, management, clients and suppliers
  • Strong administration and computer skills
  • Great time management and organisational skills
  • The ability to work to deadlines under pressure

The benefits:

  • Attractive Salary + Uniform + Health & Life Insurance + Parking
  • Join a fantastic team with a great work culture
  • Opportunity to develop your skills and your career  

About Us:

Canterbury owned, Ryan is proud to have supported candidates and clients for over 35 years.  Our network, personalised service and reputation are what sets us apart.  We are committed to giving back to the Community, supporting Assistance Dogs and other charities.  Partnering with Carbon Invoice, we take sustainability seriously.
  
How to apply: 

Apply online or for a confidential discussion about this role, call Fiona Sanderson on (03) 366 9662. Applications will be acknowledged within five working days. 

Only NZ Residents or Citizens will be considered for this permanent position. 
 
At Ryan, we are committed to building diverse and inclusive workplaces. We welcome applications from all backgrounds.