Job Description
Mō tēnei tūranga mahi | About this role
Kōrero mō te tūranga - About the role
At Toitū Te Whenua, our onsite desktop support team plays a vital role in keeping our organisation and customers running smoothly. We're committed to delivering secure, reliable, and cost-effective technology solutions that support a wide range of functions across the business.
We're currently seeking a Desktop Support Engineer to join our growing team. In this role, you'll be part of a collaborative squad that uses Agile practices to deliver high-quality support and services. You'll work closely with team members and stakeholders to ensure our desktop environment is robust, user-friendly, and aligned with best practices.
As a Desktop Support Engineer, you will provide hands-on support for desktop systems, hardware, and software across the organisation, ensuring smooth day-to-day operations. You'll troubleshoot and resolve technical issues efficiently to minimise disruption and maintain productivity. Your role will also involve assisting in the deployment and maintenance of devices, applications, and updates, while collaborating with other teams to enhance user experience and system performance. Additionally, you'll contribute to documentation and knowledge sharing, supporting continuous improvement across the team and Toitū Te Whenua.
He pūkenga tou - Skills & Experience
- Proven experience in desktop support or IT helpdesk roles.
- Strong knowledge of Windows operating systems, Microsoft 365, and common enterprise tools.
- Excellent problem-solving skills and a customer-focused mindset.
- Ability to work effectively in a team using Agile methodologies.
- A proactive approach to learning and adapting to new technologies.
The annual full-time salary range for this role is $68,000 to $78,000 depending on skills and experience
Ngā mea e tukuna ana e tātau – What we offer our employees
- Interesting work which impacts Aotearoa as we care for whenua, moana and arawai.
- Eye & ear care reimbursements
- Annual Flu Vaccinations
- Reduced Health Insurance Premiums
- Diverse groups and networks
- If eligible for paid parental leave, you will be entitled to a top up payment for the first 18 weeks of the 26 weeks.
- A minimum of four weeks and three days annual leave
Te Tākinatanga - Our Story
Toitū Te Whenua plays a vital role in understanding, developing, and caring for New Zealand's whenua, moana and arawai (land, sea and waterways). Whether you're developing our products and services to support our customers, managing the Crown estate, engaging with our iwi partners, or helping us be an effective regulator, your contribution can make a difference. Our mahi helps New Zealanders have confidence that the development of our land, communities and country is being planned from an informed and expert position that balances environmental, social, cultural, and economic considerations, now and for future generations.
Our Kia Toipoto Intentions - Public Service Gender, Māori, Pacific and Ethnic Pay Gap Action Plan
Toitū Te Whenua is a diverse team of individuals with different experience and perspectives. This drives our culture and high performance. We know that people from underrepresented groups and women in particular don't apply for roles if they're not a 100% match, but we're not looking for perfection, we're looking for potential. As an inclusive and supportive employer, we value difference and want to encourage anyone interested to apply, regardless of whether you tick all the boxes or not. As an organisation we embrace diversity, encourage work life balance and have a flexible approach to the way we work which means you will quickly feel connected and valued.
Tono mai - How to Apply
If you're eyeing up this role and believe you've got what it takes, please apply, or get in touch with the team.
To apply, please click “Apply Online.” You'll be taken through to our Toitū Te Whenua Careers Centre where you'll be able to review further information about the responsibilities and accountabilities of this role in the Position Description. You'll be able to complete your online application form and upload a copy of your CV/Cover Letter.
Please note, while applications close on 8 August 2025, we may be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.
For tracking and evaluation purposes, all applications must be submitted via our on-line process. You must have the legal right to live and work in New Zealand to be eligible for this position.
You may notice that the Position Description title for this role (Digital Specialist Level 1) doesn't match the advertised title. At Toitū Te Whenua we design our roles around shared capabilities (rather than focusing on tasks). This means our position descriptions are broad, one position description can cover many roles, this is known as Broad Based Role (BBR). Using BBR allows us to be responsive to our customers and to strengthen the connections across our organisation. It also gives us the flexibility to provide wider opportunities to our people, to further their careers.
If you have any questions about this role or working at Toitū Te Whenua, please email opportunities@linz.govt.nz and our People Services Team will be in touch with you.