Job Description
Mō tēnei tūranga mahi | About this role
Mō te tūnga | About the role
As EM Technical Support Adviser, you will be responsible for supporting the Manager EM Support and Senior Advisers with identifying EM technical issues and monitoring the performance of the supplier for all technical related issues.
You will provide information to the Manager EM Support and Senior Advisers to assist with managing the EM contract including identification and monitoring of technical issues, non-compliance, risks or issues of concern, including:
- Identifying risks and non-compliance issues requiring escalation.
- Working with EM to identify and address issues to ensure a smooth working relationship and minimisation of problems
- Work with Frontline staff to enhance their knowledge in relation to EM
- Ensure that issues raised between the supplier and field staff are referred to the Manager EM Support.
- Provide responses/advice to requests for information in the EM inbox and answers calls in relation to EM queries/issues
This permanent position is full-time, Monday – Friday, and based at National Office, in Wellington. Applications from outside the region will only be considered if you would be willing to re-locate. Please ensure you note this on your cover letter.
Ngā pūkenga me ngā wheako | Skills and experience
To be considered for this role, you must have the following skills and experience:
- Good technical knowledge of EM technology
- Good knowledge and understanding of operational systems including Eagle and IOMS
- Can deliver information accurately and sensitively
- Previous experience working in a busy team providing service delivery support is preferred
- Good knowledge of probation practice and service delivery is desirable.
- Ability to prioritise and manage tasks efficiently within time constraints
- Ability to analyse data and to draw conclusions
Strong relationship management and communication skills are essential, as is the ability to manage priorities and work under pressure.
Utu ā-tau | Salary
The midpoint of the salary range is $87,132 and the full range (85%-120%) is $74,063 - $104,559. Appointment and remuneration will reflect skills and experience relevant to the role.
Mō mātou | About us
Ara Poutama Aotearoa is a name that has been gifted to us and is our commitment to improving the oranga and safety of the people, whānau, and that of the communities we serve across the motu.
As a values-led organisation, we use the principles of rangatira (leadership), manaaki (respect), wairua (spirituality), kaitiaki (guardianship) and whānau (relationships) to shape how we work and deliver the outcomes in our strategy - Hōkai Rangi
It is an exciting time to join us, and we continue to seek out talented individuals who are committed to an inclusive, vibrant workplace. We recognise and celebrate the uniqueness of individuals, and that of the collective talent in our whānau.
We welcome applications from disabled and neurodiverse communities, all cultures, faiths, and rainbow communities, as we appreciate the richness of experience that diversity brings to our organisation. We strive to make our recruitment process fair and inclusive, and we encourage applicants to discuss reasonable accommodation with us if required at careers@corrections.govt.nz.
Tono ināianei | Apply Now
To view the job description, click 'apply' and you will be taken through to our careers site, where you can view this.
To apply, please submit a tailored CV and a cover letter describing your motivation for joining the department highlighting relevant skills and experience. Alignment to our kaupapa is critical to our success - we ask that you provide examples which reflect and demonstrate our organisation values.
Applications close on: Sunday 15 June 2025, 11pm NZST.
All applications must be submitted through our careers site to ensure transparency. Applications received via email will not be considered.
If you want to find out more about a career with us, visit careers.corrections.govt.nz or if you have any queries about this role, email Recruitment Adviser sarah.zagarelos@corrections.govt.nz