Frontline Station Support Team Leader

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Frontline Station Support Team Leader!

• Based at North Shore Policing Centre 
• Band F
• Permanent/Full Time Position
• Nationally Advertised Vacancy  
• Police Employee
• JR: 5349220

Mō te tūnga | About the role

As the Frontline Station Support Team Leader, you will be responsible for supporting and enabling the team working on the front counter at the North Shore Policing Centre to deliver excellent customer service and making every contact count. The role of an FSSO Team Leader provides operational and administrational support to FSSO’s and management. Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

The purpose of this role is to deliver and/or enable to deliver Our Business and to encourage the continual review of the process and decision making to enable the service provided to be more responsive to shifts in service demand.

Key Accountabilities:

• The ability to deal with challenging individuals in a customer services environment.
• A sound knowledge of computer applications, in particular NIA and Microsoft suites.       
• An ability to lead a high performing team.
• Excellent verbal and written communication skills.
• Priorities workflow.
• Professionalism – taking pride in representing Police and making a difference in the Communities we serve.
• Supportive of one another – Supporting our colleagues across every function and level of Police.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

Whakaritenga motuhake | Special requirements

• Must have a drivers licence (full preferred but restricted is sufficient.)
• Must reside in Tamaki Makaurau region.
• Preferably being in a leadership position for at least a year.
• Great communication and conflict resolution skills.
• Prior risk analysis skills and should be able to mitigate that risk.
• Comes with good professional work ethics and adaptive to changing work environment.
• The successful applicant will be required to undergo a full reference and security check prior to any offer of employment being made.

This role is set at Team Leader/Manager level, this means your key purpose is “to lead the activities for Our Business and enable people to deliver them.”

To view the position description for this role please copy and paste this link into a new browser:

 https://www.police.govt.nz/sites/default/files/pd/06-2025/frontline_station_support_team_leader.pdf

Mo tātou | About us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

To view more detailed information about our recruitment process along with further details about requirements please click below link:

Applicant Information Pack (External)

Tono ināianei | Apply now

If this position sounds like you, click apply now and submit a tailored CV. You will be required to submit an application form. Before confirmation of hire, pre-employment checks will be undertaken which include reference, drug and alcohol testing  and police vetting prior to any written offer being made.  

For further information on the application process, please copy and paste this URL: https://www.police.govt.nz/careers 

All applications must be submitted online and will not be accepted directly via email. All applicants must have the right to work in New Zealand.  

Utu ā-tau | Salary 

This position is covered by a collective agreement and salary will commence between $80,295 and $83,973 dependent on skills and experience relevant to the role.  

If you are an internal applicant, you must apply internally through the police system. You must provide an alternative contact email address and state your future commitments should you be successful in the next stage of the recruitment process. 

Please note: Deadline for applications is 1700 on Thursday 10 July 2025.  Applications may be reviewed prior to the close date as well as contact made with candidates.

If you have any questions about this vacancy, please contact: wolf.ahsue@police.govt.nz