Job Description
Mō tēnei tūranga mahi | About this role
Mō te tūnga | About the role
Veterans' Affairs is exceptionally proud to represent and serve those who have fought in our country's best interests and who make sacrifices – even today – to ensure New Zealand remains a free and safe country. Veterans' Affairs acknowledges Te Tiriti o Waitangi and is committed to the principles of partnership, participation and protection.
You will be providing efficient and effective support services to the teams within Veterans' Affairs New Zealand (VANZ). This role supports VA's work with veterans and other clients both behind-the-scenes and by working directly with clients and those who provide services to them.
Duties for this role could include:
- Providing high quality administration support and collaboration across Veterans' Affairs' specialist teams.
- Providing excellent customer service delivery to Veterans, their whānau, to our internal and external stakeholders.
- Coordinating requests, including financial, and travel coordination as required.
- Contributing to project work and continuous improvement initiatives, as required.
This is a multi-faceted, challenging role with many parts, working in a busy, deadline-driven environment.
Ngā pūkenga me ngā wheako | Skills and Experience
You will be a confident, experienced administrator possessing a can-do attitude and a willingness to learn. With your energy and drive you will love the challenge of working in this dynamic and fast paced environment. You'll show a high degree of self-motivation and initiative as well as managing your time effectively.
Our ideal candidate will have:
- 3+ years' experience in general and/or financial administration.
- Excellent interpersonal skills with an ability to relate to a wide range of people across all levels of the organisation and wider public.
- Accuracy and strong attention to detail, along with confidence using IT and information management systems.
- A genuine desire to deliver and provide positive outcomes for our clients in a timely manner.
- Debt management experience would be advantageous.
- Excellent communication skills, both verbal and written, including the production of professional and accurate business documents as required.
This is a fixed term position ending 30 June 2026 and located in the Reserve Bank Building, Wellington CBD.
It is advised to apply early to avoid disappointment, as this role may close ahead of time due to a high volume of applicants.
Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning – safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all – irrespective of gender, ethnicity, ability, age, or family dynamics – NZDF offers a flexible, empowering work environment. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Tuesday 24 June 2025.
Use the links on this page where you'll be directed to the Defence Careers website.
Please Note:
- All applications must be made online, via the Defence Careers website. Each listing contains the Position Description and a Contact Us option for any queries or technical issues.
- Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
- Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.
NZDF Employees/Members – please apply internally via the HR Toolkit; this will ensure that you are visible as an internal candidate.
NZDF Contractors – please apply via the Defence Careers website.
NZDF Reserves – please apply via the Defence Careers website if you cannot access the HR Toolkit.
NZDF is currently undertaking a Workforce Savings Programme (WSP) to realise efficiencies and required enduring savings, in which NZDF has proposed some changes to the organisational structure of its civilian workforce. At this point in time this position is not proposed to be affected. We welcome your application for this important role and want to let you know that if the WSP is likely to impact on the role you are applying for, we will let you know at the earliest opportunity.
Please Note:
To be eligible for the required level of government security clearance with the NZ Defence Force, you need to meet certain citizenship and residency criteria. Here's what you need to know:
Low Level Security Clearance
- You must be a New Zealand citizen or you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa.
- At minimum, you must hold New Zealand Permanent Residence or have a current New Zealand Residency Class Visa, and you must be a citizen of and have lived in Australia, Canada, United Kingdom, United States of America or New Zealand continuously for the last five (5) years.
- You must have a five (5) year background history that can be verified and assessed appropriately by the NZ Security Intelligence Service (NZSIS) to determine if you are suitable for a security clearance at this level.
If you do not meet the minimum criteria, unfortunately, your application will not be accepted. We do welcome your application at a time when you will meet the requirements.