Manager Network & Communications - Digital Operations

Mō tēnei tūranga mahi | About this role

• Work anywhere in New Zealand
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Manager Network & Communications operates at national leadership level, overseeing the technical and operational delivery of network and communications services. Reporting to the Group Manager, the role leads regional Practice Leads and their teams to ensure a cohesive, secure, and adaptable network environment. It provides strategic and technical direction to ensure platforms meet architectural, performance, and cost-efficiency standards. Working closely with internal teams, vendors, and partners, the Manager drives the delivery of scalable solutions that support digital transformation and future business needs. In addition, this role serves as a senior escalation point for regional teams, providing guidance and decision-making support when critical issues arise. It requires strong political insight and the ability to operate with influence at senior stakeholder levels across the organisation and external partnerships. The role also includes responsibility for maturing the national operating model, building workforce capability, and leading initiatives to uplift technical and leadership capacity across the function.

About the Team/Service/ Location

The Manager Network & Communications sits within the Network & Communications team, part of the Digital Operations function under the wider Digital Services group. Reporting to the Group Manager Network & Communications, this team is responsible for delivering fast, reliable, and secure communication channels across corporate and healthcare facilities. Their work enables seamless voice and data exchange, supports collaboration, and underpins national standardisation efforts to ensure consistent and equitable digital access across the organisation. The team plays a vital role in maintaining the digital infrastructure that supports efficient, connected healthcare services.

About you

As an experienced network or technology leader, you will bring a deep understanding of IT service management and a commitment to continuous improvement. You are skilled at engaging with executive stakeholders, driving service enhancements, and leading high-performing teams across multiple disciplines. You will also have the following skills and experience to support your success in the role:

• Experienced ICT/Technology leader with a strong track record in managing large, complex IT environments (e.g. health, telecom, utilities).
• 10+ years in IT service management, with deep knowledge of frameworks like ITIL, COBIT, and TOGAF across diverse settings.
• Bachelor's or Master's in IT, Engineering, Business, or equivalent experience.
• You will bring a strategic mindset and proven capability in developing and executing workforce strategies, uplifting team maturity, and evolving the operating model to support scalable, resilient service delivery across a national footprint.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.”  All applications must be submitted through our online careers portal before 11:59pm on Sunday 20^th July 2025. If you have any questions about the role, please contact Tegan Gutry at tegan.gutry@TeWhatuOra.govt.nz.

Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.