Job Description
Mō tēnei tūranga mahi | About this role
National Registry Officer – Ellerslie Based Contact Centre
Multiple Positions
Permanent, full-time
- Help support everyday New Zealander's
- Provide helpful and caring customer service for all involved in our Justice system
- Ensure our customers have all the information they need
Te Haeata/The Opportunity
At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide. This team is the first point of contact for anyone calling the Ministry, from wondering what time their local court opens, queries about Jury Duty to questions about upcoming hearings. All our calls are unique, with every touchpoint in this team viewed as an opportunity to help people. We do so one-call at a time with respect and kindness at the forefront.
Ō pūkenga/Skills and Experience
You don't need to have experience working in a Contact Centre, but you'll need good communication skills, an ability to think on your feet, and a passion for helping people. You'll be keen to learn, be mindful and communicate well with concerned customers.
How to get your foot in the door:
- We will run an assessment centre via teams, during this assessment-centre we will talk to you about the role, run a group exercise and conduct a role play assessment of you taking a call
- If progressed from assessment centre, we will run interviews that may be run in person or via teams
- Working hours from 8.00am-5.00pm weekdays
- Anticipated start date: Monday 11th August 2025
Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to strengthening people's trust in the law of Aotearoa, New Zealand.
The National Registry a friendly and diverse group, and we are all great communicators and relationship builders. This comes across in a strong team culture, where we are fun and supportive of one another, while still being focused on delivering stellar customer service. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.
Our staff say that for them it is all about:
“trying to focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information.”
Don't take our word for it, our team say - check out this link to see what it is like today.
Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.
Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:
- 4.4 weeks holiday leave
- an online professional development portal
- access to a variety of inclusive and proactive networks
See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
Utu ā-tau/Salary
The remuneration band for this role is $59,729 - $80,794 – the appointing salary will be based on skills and experience
Tono mai/Apply
To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here, as well as complete an online application form by attaching your CV and cover letter.
Applications close on 17 June; however, we will be reviewing CVs as they come in and inviting successful candidates to online interview before the close date.
If you have any questions, you can email Matthew Doggett, Manager Registry Contact Centre at: Matthew.Doggett@justice.govt.nz
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