Job Description
Mō tēnei tūranga mahi | About this role
- Develop and deliver communications to ensure customers can confidently navigate the transport network
- Based in Takapuna - Auckland Transport Operations Centre
- Full-time, permanent position - Rostered shifts covering 5:30am to 10:00pm, plus some on-call.
Te Whiwhinga mahi | The opportunity''
Our Network Communications - Real Time team is responsible for the development and implementation of communication plans and plans to ensure customers can confidently navigate the transport network and be informed of changes or disruptions.
As a Network Communication Specialist, you will be a critical part of the Auckland Transport Operations Centre (ATOC), planning and delivering our communications response to incidents and emergencies in real time. You'll ensure Aucklanders get the information they need; in the channels they need them, to improve their travel experience across the city when there are changes to transport routes or disruptions.
You will work in a matrix environment with media, marketing, transport planning, and project communication teams to ensure we maintain a high standard of consistent, external communications about the transport network.
Key responsibilities include:
- Deliver high-quality communications (proactive and reactive) that support the public through changes and disruptions to the transport network
- Work and communicate effectively in a control room environment, taking and carrying out instructions promptly, diligently and effectively.
- Attend event/incident briefings to assess risks and develop key messages, communication and contingency plans for events and incidents on the transport network
- Work collaboratively with and influence comms and engagement colleagues across the organisation
- Provide real time communication support as part of the Public Information Management team in a major incident or emergency.
- Support the team with rapid response to issues or urgent requests, including drafting communications materials.
View the position description here.
You will need to be available to work on a rostered shift schedule, to cover the operating hours from 5:30am to 10:00pm. There is an on-call roster to cover overnight (10:00pm to 5:30am) for emergencies, and you will need to be on-call for one week every six weeks.
Appointment salary range midpoint/100% is $101,474 per annum.
Ko koe tēnei | About you
To be successful you will bring:
- Experience in communications and/or engagement, or a similar field such as journalism, marketing, emergency/incident or other real time communications
- Excellent communication skills, particularly in the fast and accurate preparation and issue of communications and media management. Strong understanding of media, political, community and reputational environment.
- Highly organised - plans and prioritizes effectively, and manages time well
- Excellent relationship management skills, and be able to proactively build trusted relationships,
- A collaborative working style, able to work as part of a team and within a wider matrix structure
You will demonstrate knowledge of, or a willingness to gain an understanding of Te Ao Māori and promote tikanga and Te Reo Māori. You will also have knowledge of, or a willingness to gain an appreciation of Te Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public service.
'Mō mātou |About Us
ATOC is a joint venture between Auckland Transport and NZ Transport Agency Waka Kotahi which works behind the scenes to ensure our network keeps moving and that whoever uses it has a safe and efficient journey.
Based at Smales Farm in Takapuna, ATOC is a 24/7 operation responsible for real-time monitoring of the network for both planned and unplanned events, ensuring the right responses are made in a timely manner to deliver safe journeys for our customers. Additionally, this centre is the eyes and ears of the urban and highway One Network, monitoring a total of over 11,000km of state highways, alongside the Wellington Transport Operation Centre (WTOC).
Ka whiwhi koe i te aha | What you will get in return
This is an opportunity to make a difference with worthwhile and meaningful work that will impact the future of our network, while also investing in you personally with growth and development opportunities.
Along with our benefits including 5 weeks annual leave, we offer the NZTA Life, Income Protection and Critical Illness Insurance scheme for permanent employees.
Ready to take the next step in your career? We'd love to hear from you.
Me pēhea te tuku tono | How to apply:
Click apply to upload your CV and cover letter detailing your suitability for the role.
Rā Katinga | Applications close:
22 June 2025
For further information, email: careers@nzta.govt.nz
To be considered for this position you must have a legal right to live and work in New Zealand.
NZTA| Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.