Platform Manager (Exchange & Teams) - Digital Operations

Mō tēnei tūranga mahi | About this role

• Work anywhere in New Zealand
• Permanent, Full-time

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

The Platform Manager leads at both a strategic and technical level, overseeing the management, optimisation, and performance of key digital platforms. This role is responsible for ensuring that platform services are reliable, secure, and aligned with organisational standards, while driving initiatives that enhance operational excellence, cost-efficiency, and continuous improvement. Working closely with business owners, and other key stakeholders, the Platform Manager ensures seamless integration and alignment of platform services with the overall digital strategy. This role plays a crucial part in supporting integration across environments, enhancing platform capabilities, and delivering on the agreed roadmap to meet evolving business needs.

About the Team/Service/ Location

The Platform Manager (Exchange & Teams) role is part of the Digital Workspace team, which operates under Digital Operations within the broader Digital Services function. The Digital Workspace team focuses on delivering a modern, human-centric digital workspace that empowers employees to collaborate and access essential tools through a national IT product catalogue. Digital Operations is responsible for operating, optimising, and modernising the digital infrastructure of Health NZ—an infrastructure considered to be nationally critical. This group ensures the effective operation of digital systems and services that support critical clinical systems, particularly in public hospitals, to maintain and improve essential services.

About you

As an experienced technology leader, you will bring a strong background in overseeing systems performance and delivering effective digital strategies that drive operational excellence. You'll have expertise in managing complex environments, leading teams, and delivering high-quality digital services while balancing innovation with risk management. You will demonstrate a strategic mindset with a strong sense of ownership, excellent stakeholder engagement and vendor management skills, and the ability to adapt and respond to changing circumstances and pressure. Additionally, the following skills and experience will contribute to your success in this role:

• Minimum of 10 years of IT experience in a relevant technical field or other leadership roles.
• Minimum 5 years in technical leadership roles and/or responsibilities.
• Proven experience managing Exchange services (Hybrid/O365) and providing both administrative and strategic input.
• Experience managing print platforms, including follow-me/cloud print solutions.
• Demonstrated success managing or influencing the delivery of digital platforms or workforce technologies within complex or matrixed environments.
• A track record of leading discovery, continuous improvement, and platform optimisation initiatives.
• Familiarity with collaboration and workflow tools, particularly Atlassian products such as Jira and ServiceNow.
• Experience developing and maintaining best practices, usage standards, and digital knowledge bases to support platform adoption.

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

How to Apply

To view the position description and/or apply for the role please click “apply now.”  All applications must be submitted through our online careers portal before 11:59pm on Sunday 20^th July . If you have any questions about the role, please contact Chloe-Mary Booth at chloemary.booth@tewhatuora.govt.nz

Whilst Health New Zealand is undergoing change affected kaimahi will be given preference and priority for this position.