Job Description
Mō tēnei tūranga mahi | About this role
- Support the delivery of ACC's Huakina Te Rā Strategy
- Join an organisation the supports and develops your career
- Monday to Friday - no late nights, no weekends + work in office 2 days per week once fully trained
Mō mātou | About us
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.
Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.
Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
You can find more about ACC and the work we do here.
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.
Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.
Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.
Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.
You can find more about ACC and the work we do here.
Mō tenei tūrana mahi | About this role
As a Recovery Assistant, you will provide rehabilitation support & services to our clients recovering from injuries to help them return to independence. At times your role will involve:
- having difficult conversations and delivering unfavourable news
- setting clear expectations on what we can and cannot support
- making the final decision in situations that aren't black and white
If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm. For further information about the role, please click here.
Mōu | About you'
We value potential and growth over perfection. If you meet some of the below criteria and you're enthusiastic about learning and contributing, we want to hear from you!
- Great communication skills - you will be someone who can relate to a variety of people and simplify complex information
- Personal resilience - you will be working with people experiencing challenging circumstances
- Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools
- You will thrive in a fast-paced, continuously evolving environment, and be comfortable working in the grey to make decisions to support our clients return to independence
- You can build rapport and relationships over the phone
Ngā Kawatau | What to expect
We can offer you an indicative starting salary of $67,442 + a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym memberships, retail discounts, and staff banking packages. We can also offer you:
Career development
- Regular career and development conversations with your leader
- On-the-job skill development and coaching
Work-life balance
- Only work Monday to Friday - no late nights, no weekends
- After working with us for 6 months, work in the office 2 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)
Me pēhea te tuku tono | How to apply
Please attach your CV and cover letter telling us why you would be a great fit and what you would bring to the role.
This role has a set start date of Monday 30th June 2025. Applications will close at 11.59pm on Sunday 4h May 2025 and can only be accepted when submitted through our ACC Career Website.
If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz with the role title and location in the subject line.
This role has a set start date of Monday 30th June 2025. Applications will close at 11.59pm on Sunday 4h May 2025 and can only be accepted when submitted through our ACC Career Website.
If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email hrhelp@acc.co.nz with the role title and location in the subject line.