Job Description
Mō tēnei tūranga mahi | About this role
- Work behind the scenes - partner with providers to support complex client needs
- Facilitate collaborative relationships with clients and health sector providers
- Indicative salary ~ $77,502 + $6,975 (9%) superannuation
The Recovery Partner- Mental Injury role plays an important role in the delivery of specialised service to some of ACC's most vulnerable and sensitive clients.
Mō te tūranga mahi | About the role
As a Recovery Partner - Mental Injury, acting as a facilitator you will work in collaboration with a range of internal and external medical practitioners, you will be delivering a client led approach to those that have mental injury due to sexual violence and complex mental and physical injuries.
The role is office based and communication with external stakeholders and clients is phone based with a small number of face-to-face interactions.
ACC is committed to Te'Tiriti'o Waitangi by providing space for'mātauranga Māori based approaches to support our clients.
He aha taku e tunanako ai | What can I expect
- Career development
- Regular career and development conversations with your leader
- Professional Supervision
- On-the-job skill development and coaching
- Flexible working options (after working with us for 6 months)
- Work from home up to 3 days per week (we'll provide you with the tech!)
- Opportunities to pursue your passions within the organisation - this is a great opportunity into ACC and the wealth of opportunities it can hold.
For further information about the role, click HERE
Mōu | About you
Case management isn't clear-cut. You'll need to interpret legislation and clinical data into practical steps. Personal resilience is essential, as the information you'll handle can be tough. Balancing professionalism, empathy, and a focus on outcomes is key to supporting your clients effectively and aligning with their goals.
Nga Pūkenga Motuhake | Important Skills
- Enjoying a complex workload. being solutions-focused, and a positive team player is important.
- You have demonstrable experience in building relationships with a diverse range of clients
- You must thrive in a busy setting, be resilient, organised, exercise professional judgement, and be computer literate.
- You should understand mental injury and client engagement strategies, possess effective communication skills, and build trust with vulnerable clients.
- You need to understand delivering excellent customer experiences and building empathy and trust.
- A mindset for continuous improvement is necessary as is the ability to evaluate information objectively and provide a rational conclusion.
- A relevant tertiary qualification is preferable but not essential.
Rā Timata |Start date: Monday 7 July 2025
Rā Kati | Applications close
Applications will close'at 11.55pm Sunday 11 May 2025'however we may move forward with screening and interviewing sooner so please apply as soon as possible if you are interested.
Applications will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz
Late applications will not be accepted