Job Description
Mō tēnei tūranga mahi | About this role
- Partner with clients who require a one to one relationship due to their intensive or extensive needs for as long as they need it
- Manage a complex workload, which incorporates empathy and trust while providing robust and appropriate well-being services
- Indicative salary ~ $77,502 + $6,975 (9%) superannuation
About the role
As a Recovery Partner in our Remote Claims Unit at ACC, you'll play a key role in helping clients achieve positive outcomes, including rehabilitation and future planning.
This role involves assessing information to arrange funding for treatment and rehab. Strong interpersonal, organisational, and decision-making skills are essential, as is the ability to interpret complex policies. Effective communication, quick learning, time management, adaptability, and resilience are all vital for success.
The location of the Remote Claims Unit is confidential. Applicants will be asked about their preferred work locations or willingness to relocate.
About you
You may possess experience as a case manager or have worked with vulnerable clients and are now seeking your next professional opportunity. Your capacity to collaborate holistically with clients in recovery, their whanau, support networks, and service providers-whether by phone or email-will empower clients to achieve significant progress toward their goals and desired outcomes.
Important Skills
- The role requires the ability to work effectively as part of a team, operate efficiently in a dynamic environment, demonstrate organisational skills, exercise professional judgement, and possess computer literacy.
- Experience in understanding complex customer requirements in a multifaceted setting is necessary.
- The position involves managing sensitive information and situations.
- It is important to have skills in building rapport and trust, as well as in motivating, negotiating, and influencing outcomes.
- Effective communication with a wide range of stakeholders, including family, providers, suppliers, and community agencies, is needed to support a solution-focused and coordinated approach, and to maintain consistency in service delivery.
- Previous case management experience is considered advantageous
What to expect
- Career development
- Regular career and development conversations with your leader
- On-the-job skill development and coaching
- Supportive team environment
- Flexible working options
- Opportunity to pursue your passion within the organisation.
The indicative starting salary for this role will be $77,502. This is exclusive of ACC's 9% superannuation contribution which would bring the total starting package to $84,477.
About us
ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident
At ACC, we embrace the rich tapestry of Aotearoa New Zealand cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work.
Join us - an organisation that grew out of bold thinking and has an enduring commitment to care for others at work, home, and play.
Applications close
Applications will close'at 11.55pm on Sunday 27 July 2025 and will'only be accepted when submitted through our Career Website. If you encounter accessibility issues when submitting your application, or have any questions please email hrhelp@acc.co.nz
Late applications will not be accepted