Sales Support + Service Technician

  • Wellington
  • $80000 - $90000 per annum, Benefits: Additional benefits
  • Full time
  • Trades & Services
  • Posted 17 days ago

Job Description

Join a Global Leader in HVAC
Our client, a world-renowned leader in the HVAC industry, offers decades of experience in delivering top-quality products and exceptional service. As part of this international brand, you'll play a pivotal role in the local team, contributing to their continued success.

This unique role combines hands-on service work in a workshop environment plus internal customer support responsibilities. You'll troubleshoot, repair, and maintain a wide range of HVAC equipment, while also advising clients and businesses over the phone, providing solutions and recommendations.

Key Responsibilities

Service Tasks:
  • Work within a team to troubleshoot, repair, and service HVAC equipment.
  • Ensure compliance with international quality standards, health and safety regulations, and legislative requirements.
  • Maintain a clean, organised, and professional workspace.
  • Participate in technical projects as required.
Support Tasks:
  • Provide expert advice and recommendations over the phone to end-users, installers, and repair companies regarding HVAC+R products.
  • Collaborate closely with the local team and national network to ensure seamless service delivery.
  • Update training manuals to reflect any product changes or updates.
  • Prepare reports for the Service Manager to address recurring issues.
  • Support the parts department by offering technical advice and assistance.
What You’ll Need
  • Electrical EAS / EST / EWRB license. (mandatory)
  • A technical qualification in refrigeration, electrical, or a related field.
  • 3–5 years of experience in servicing or installing HVAC /related equipment is preferred.
  • Excellent communication skills and a passion for assisting customers over the phone.
  • Strong organisational skills to handle administrative and reporting tasks effectively.
  • Must be a New Zealand citizen or resident.
What’s in It for You
  • A dynamic role with diverse responsibilities—no two days will be the same.
  • The opportunity to work for a globally recognised brand while being part of a friendly, tight-knit local team.
  • A balance of hands-on technical work and customer interaction, allowing you to leverage your expertise in both areas.
  • Ongoing opportunities for growth and learning within an industry-leading organisation.
If you're ready to bring your technical expertise and customer service skills to a global leader in the HVAC industry, apply now and take the next step in your career! Feel free to contact Natalie at 04 568 0375 or natalie.lotter@enterprise.co.nz.
for a confidential discussion.