Senior Advisor Service Design

• Join a supportive and engaging team!
• Plan, design, develop and implement meaningful customer centered change
• Work with a range of teams within your group and across MBIE
• Permanent Full time | Based in Wellington
• Salary range $110,098 - $138,028

The Kiritaki Centricity and Service Design team facilitates, supports, and guides teams across MBIE on how they can take a more customer centric approach to their mahi. We operate as an MBIE-wide function, providing support across the entire agency. For some business groups, we are deeply embedded in their work programmes, and for other business groups, we operate like a consultancy. Designed as a centre of experience, we provide capability, capacity, and collaboration to build customer centric capability. 

We are an integrated centre of expertise for customer centric innovation, service design and customer experience thinking. We work across MBIE to enhance and build customer thinking into all our work. We bring an independent lens, working to maximise impact for our customers.

We maintain a strong focus on customer experience, guided by MBIE’s Kiritaki Promise and supported by practical application of CX and service design methodologies. The team provides customer-centred advice and plays an active role in the design and delivery of projects. This approach enables the development of more effective and efficient services that respond to customer needs.

Skills and Experience Required
 

• Practical experience working from a human-centred perspective, using design thinking methodologies.
• Experience using creative approaches for problem identification, solution development and solution implementation.
• Analytical and critical thinking skills.
• Ability to meet deadlines and drive for outcomes in a changeable environment.
• Excellent communication skills to express ideas clearly (i.e. written, visual, oral).
• Exceptional interpersonal, teamwork and relationship management skills.
• Knowledge of the public sector in Aotearoa.
• Experience working collaboratively with a wide range of different people.
• Must have the legal right to live and work in New Zealand

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

• Mahi Tahi – Better Together
• Māia – Bold and brave
• Pae Kahurangi – Build our Future
• Pono Me Te Tika – Own It

Our aspirations are echoed in our Māori identity – Hīkina Whakatutuki – which broadly means ‘lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapakua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.

Click here to view a position description. 

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18006 if you have any further questions.

Applications close on Sunday 17 August 2025 at 11.59pm.