Job Description
Mō tēnei tūranga mahi | About this role
- Join a skilled and passionate team
- Excellent writing and communication skills required
- Permanent full-time position
- Auckland CBD location (Britomart)
Ko wai tātou | Who we are
The purpose of the Health and Disability Commissioner (HDC) is to promote and protect health and disability services consumers' rights and to facilitate the fair and efficient resolution of complaints relating to infringement of those rights.
As New Zealand's health watchdog, the Commissioner is involved in a wide spectrum of health concerns to ensure accountability in the healthcare system and promote high standards of care.
Mō tēnei tūranga mahi | About this role
This is an exciting opportunity to join the HDC Complaints Assessment Team (CAT) as a Senior Complaints Assessor. The core work of CAT is analysing and managing complaints through to resolution.
A Senior Complaints Assessor is a senior member of the team who progresses complex complaint files and drafts sound, high-quality correspondence. Senior Complaints Assessors also engage with key stakeholders and members of the public to provide information and foster understanding of the Commissioner's role and assist Team Leaders in mentoring and growing the skills of junior members of the team.
Ko ngā mea ka hiahiatia e koe kia angitū te haere | What you'll need to be successful:
- Excellent writing skills
- The ability to communicate with people from a wide cross-section of the community
- Experience of mentoring and/or coaching others
- Experience of reviewing work and providing constructive feedback
- A calm and professional approach with a sensitive manner
- Resilience to difficult subject matters
- Proven ability to identify and solve problems
- Enthusiasm for, and a genuine interest in, the health and disability sector
- A relevant tertiary qualification, with law, health, or disability an advantage
- At least four years' (Senior Complaints Assessor) relevant work experience, preferably more
Awhe utu - Salary range
As part of our remuneration framework the base salary range for the position is from $69,125 to $86,406. Note: KiwiSaver / employer contribution is in additional to your base salary. We offer a range of benefits including:
- Four weeks annual leave and 15 days sick leave
- EAP service
• Flexible working opportunities, including working from home (3 Days in the office and up to 2 days at home)
- Discounts on health insurance
- Learning and professional development opportunities
If you're keen to see the direct impact your contribution can have for the health and disability sector, this is your opportunity to see the positive outcomes first hand.
To download the Senior Complaints Assessor position description, please click here.
All applicants must complete the online HDC application form to be considered. Applications can be submitted via cisiting HDC careers website https://www.hdc.org.nz/careers/ . Your CV and Cover Letter can be attached within the application.
E-mail enquiries to recruitment@hdc.org.nz
Applications for this role close 3 September 2025.