Senior ICT Support Analyst

Mō tēnei tūranga mahi | About this role

Dynamic, busy role where your technical expertise, problem-solving and initiative will be valued both for BAU and new projects

• Interesting and challenging work with plenty of autonomy
• Collaborative ICT work environment
• Great organisational culture, flexible work options

Ko tā mātou mahi - our work

The Privacy Commissioner is a small independent Crown entity established under the Privacy Act 2020 as New Zealand's privacy regulator.
The Privacy Act applies to almost every person, business, and organisation in New Zealand. Our purpose is to ensure privacy is a core focus for agencies in order to protect the privacy of individuals, enable agencies to achieve their own objectives, and safeguard a free and democratic society. We advocate and advise on matters relating to privacy, examine new legislation and initiatives for impacts on privacy, undertake independent inquiries into privacy issues, investigate and conciliate complaints about alleged breaches of privacy, and have a compliance and enforcement function.

Ko te tūranga - the role

• Resolve day-to-day technical issues and support the reliability and security of ICT services, on your own or collaboratively with third-party service providers as needed.
• Working with the manager, lead or support ICT projects and initiatives, drive system improvements, and upskill employees to effectively utilise technology in their daily operations.
• Identify opportunities for innovation, implement best practices, and continuously improve ICT processes to align with business objectives.

Midpoint base salary is circa $98,000, actual pay will be based on experience and expertise.

Consider applying if you are an experienced senior looking to work in a small team, or an experienced analyst ready now to step up into a senior role.

You can find the position description in the vacancies section of our website.
 
Te painga o te mahi tahi me mātou - what we offer

• a role where your opinions matter and your expertise valued across the business
• professional development opportunities
• three days paid Commissioner leave between Christmas and New Year
• work-life balance with flexible working options
• at work support for learning te reo Māori and tikanga practices

Ngā pūmanawatanga ōu - what you will bring

• 5+ years of experience in an ICT support or technical role, and a relevant qualification (preferred)
• experience with cloud-based platforms, collaboration tools, content management systems, endpoint management solutions
• knowledge of ICT infrastructure, including networking, cloud services, and security practices
• strong documentation skills, with experience creating user guides and technical documentation
• strong understanding of ICT security, privacy, and compliance consideration
• documentation skills, with experience creating user guides and technical documentation
• highly organised, able to prioritise multiple tasks, and work independently
• passionate about providing excellent support and enhancing user experience, able to communicate credibly and confidently across the organisation and with external providers

Me pēhea te tono - how to apply:

Diversity makes us stronger and we seek to attract and foster diversity of background, thought and experience.

Please apply on Seek

In addition to your CV, include a covering letter setting out your suitability for the role. Please do not use AI assistance with your application material as we want to see your individual communication style and approach.

Applications close 28 March, unless filled prior.

Apply now if you are interested as we may interview and appoint prior to the closing date. You must have the legal right to live and work in New Zealand at the time of application.

For any enquiries, email us: vacancies@privacy.org.nz