Senior Operations Administrator

Mō tēnei tūranga mahi | About this role

• Fixed term/secondment until 31 October 2025.
• Wellington CBD location.

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value.'Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New'Zealand who are affected by injury.

Our strategy, Huakina Te Rā is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori.'The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

More information about Huakina Te Rā can be found here.

You can find more about ACC and the work we do here.'

We have an opportunity to join us as a Senior Operations Administrator in our Corporate & Finance group.

This is a fixed term/secondment opportunity until Friday, 31 October 2025.

Mō te tūranga mahi | About the role

The Senior Operations Administrator role sits within the Levy Administration team and is primarily responsible for a range of processing activities and technical decisions across varied work streams for our business customers.

Your day will include receiving and gathering information from a variety of sources and channels, assessing the information against criteria and making decisions that ensure our business customers have the right information at the right time and that correct classifications are being used.

Find out more about ACC for business on our website here.

You'll be part of a collaborative and supportive team who value self-development and the exchange of ideas to improve the invoicing experience for our business customers. This is an interesting and fast-paced role, and you'll have plenty of variety to keep you challenged and constantly learning.

For a detailed position description click here.

The indicative salary range for this role is $61,766 - $70,000 with appointment depending on skills and experience and internal relativities. ACC also offers 9% superannuation on top of base salary.

Mōu | About you

You'll have a background in customer service where you have engaged with a wide variety of people who have differing needs and requests. You'll have experience in researching and reviewing business information and proven critical thinking skills.

Our business customer base is varied, and some situations are complex, so you'll need to be able to demonstrate strong emotional intelligence and excellent communication skills (both written and verbal).

You'll also bring:

• The ability to interpret, apply and explain complex technical information.
• A natural ability to quickly learn new systems and processes and a continuous improvement mindset towards both.
• Initiative, proactive problem-solving skills, and a desire to provide quality customer service that is accurate, consistent, and timely.
• Sound judgement to be self-managing and the ability to organise your day well and modify plans to meet business requirements.

Ngā Hua Mahi ki ACC | Benefits of working at ACC

At ACC, we embrace the rich tapestry of Aotearoa's cultures, and we are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.
• Development opportunities in te reo Māori me ngā tikanga.
• Supportive leadership with a passion for developing people.
• A challenging opportunity with plenty of variety in your role.
• A range of benefits including wellness and employee discount programmes.

Rā Kati | Applications close

Applications close Wednesday, 2 April 2025 and can only be accepted when submitted through our ACC Careers Website. Please ensure your application clearly highlights the required skills and experience that are listed above. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you would like further information, please contact HRHelp@acc.co.nz.