Job Description
Mō tēnei tūranga mahi | About this role
- Permanent Full-time | Middlemore Hospital
- Lead alongside Clinical Heads to build and inspire high-performing, compassionate teams dedicated to delivering exceptional care every day.
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking an inspirational and forward-thinking Service Manager to lead our Medicine Services — a collaborative leader who champions innovation, inspires teams, and delivers meaningful outcomes for the communities we serve.
Reporting to the General Manager – Division of Medicine, you will provide strong managerial leadership in close partnership with the Clinical Head and Clinical Leads of the service. You will also collaborate closely with the Divisional Clinical Director, Clinical Nurse Director, and Associate Director of Allied Health to drive continuous improvement and strategic development of our services. In this role, you will:
- Lead, Inspire & Innovate – Work closely with passionate Clinical Heads and senior leaders to drive performance and foster a values-based, high-performing service.
- Champion Equity – Lead initiatives that address inequities and improve outcomes for Māori, Pacific, and underserved communities.
- Drive Strategic Change – Influence service planning and contribute to the future design and delivery of perioperative and pain services.
- Build Culture – Cultivate a culture rooted in kindness, collaboration, and continuous improvement. Empower staff to thrive, grow, and find purpose in their work.
About You
You’re an experienced healthcare leader who thrives in complex environments, leads with empathy, and knows how to turn vision into action. You’ll bring:
- Relevant tertiary qualification in Clinical/Health or Business
- 5 years’ management experience in a large, multifaceted healthcare environment including staff management, financial management and change management
- Strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
- Good business writing skills- reports, proposals, business cases etc… to a high standard.
- Ability to think strategically as well as operationally and plan service delivery.
- Experience in delivering change and performance with and through teams, by engaging them in the directions and delivery of plans, establishing clear work priorities, delegating effectively, ensuring capability to deliver, monitoring performance, and providing timely, regular feedback.
- Consultative leadership style.
- Ability to take and lead people on a journey of growth and change.
- Ability to build strong effective teams and networks.
- Excel at operating in a fast-pace, collaborative environment.
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click Apply now. All applications must be submitted through our online careers’ portal https://careers.countiesmanukau.health.nz/working-here/. To review the position description please 'click here' or for more information please contact Tangi Namulauulu in the Recruitment Centre on email tangi.namulauulu@middlemore.co.nz
Closing Date: 7th August 2025