Job Description
Mō tēnei tūranga mahi | About this role
- Opportunity to lead, coach and motivate our Governance and Executive Services team to provide quality services and great customer outcomes
- Encourage innovation and empower your people
- One permanent role available in Wellington
Ara whiwhi mahi - The opportunity
This is a team leadership role that plays a crucial role for IR. You will lead and support a high-performing team which provides business support and governance advice and support to our Executive Leadership team and senior managers.
You will:
- lead, coach and develop your people to deliver quality services and better customer outcomes
- support your team to improve customer experience and champion IR's customer-centric and intelligence culture
- act as an escalation or assistance point to support resolution of complex issues and better customer outcomes
- you will be instrumental in supporting the team to provide continuous service improvement for our customers and champion Te Pou o te Tangata behaviours
- provide oversight to team members to ensure consistency, quality and stewardship of business support and governance services to support better outcomes for our customers
- work with each of your people to ensure their development is proactively planned and managed.
Mōu - About you
To be successful in this position, you will possess some of the following attributes:
- Proven experience in leading teams to achieve goals and outcomes
- Proven ability to effectively manage relationships at the most senior levels
- Ability to demonstrate experience in applying a continuous improvement mindset across systems and processes
- An ability to explain the 'why' behind our direction and decisions, so your people feel connected and know how their everyday work contributes to IR's goals and outcomes.
- Strong leadership skills, including the ability to motivate and empower people through coaching
- The ability to make effective decisions that consider the impacts and interdependencies
Be part of our fast-paced environment that is all about people. Put your capability, learning, experience, and passion into play to take your team further!
Mō mātou - About us
At Te Tari Taake Inland Revenue, we're passionate about Aotearoa New Zealand being a great place to live and work. We're making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment.
We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.
IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.
Tono mai - Apply here
Please apply online, attach a copy of your CV and cover letter (no more than two pages) outlining how you meet the role requirements, including the capabilities as outlined in this job advertisement and in the role description.
For more information, including a copy of the role description, please email bernie.kymbrekos@govt.nz
Applications close at 5pm on Friday, 2 May 2025.