Team Leader Housing Support - Hawkes Bay

Mō tēnei tūranga mahi | About this role

• Lead a team of high performing front-line support managers to meet our customers' housing and wellbeing needs
• Permanent opportunity in Hawkes Bay
• $131,727 per annum salary + five weeks' annual leave + Other suite of benefits

Ko tā mātou mahi - Our Role

As a Team Leader Housing Support, you will lead a team of Housing Support Managers and Senior Housing Support Managers to deliver exceptional support services. You will ensure they have the right tools, guidance, training, and support to carry out their day-to-day activities to the best of their abilities.

You will effectively manage team culture and dynamics to develop and mature a collaborative, high performing team with collective drive to deliver excellent service for Kāinga Ora customers.

You will be responsible for creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved. You will manage and monitor the health and safety of a largely mobile team, produce timely operational reporting that shows the work types, volumes and services being managed by the team and how the team is performing.

Ngā pūmanawatanga ōu - What you will bring

• A tertiary qualification is preferred.
• A minimum of 3 years' experience leading, motivating and coaching a high performing service delivery team within a specific location, including managing staff development and performance.
• Demonstrated strong stakeholder relationships and partnerships skills, with a proven ability to collaborate effectively across agencies and with community providers.
• Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups who look after a portfolio of customers with varying needs.
• Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs.
• Comprehensive knowledge of compliance, regulations, and best practise standards.
• Proven ability and report writing, analysis, and performance monitoring.
• Sound knowledge of residential tenancy act and relevant social housing frameworks.
• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups.
• New Zealand driver's licence is required (pool car provided)

Tūhono mai - Join us

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz 

If you want to know more about the opportunity or have any questions, please email aash.karnawat@kaingaora.govt.nz

Please note Kāinga Ora is going through change and preference will be given to the internal employees' applications whose substantive role has been confirmed disestablished.

Applications close by 18th July 2025 at 11.55pm

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.