Team Leader Housing Support - Nelson

Mō tēnei tūranga mahi | About this role

• Lead an experienced front-line team to support our customers to live well in our homes
• Showcase your expertise in tenancy and property management in this diverse role!
• Parental Leave cover until June 2026, at $131,727 (pro rata) 

Te whiwhinga mahi - Our opportunity 

As Team Leader Housing Support based in our Nelson office, you'll lead a team of Housing Support Managers and Senior Housing Support Managers covering the Nelson, Tasman and West Coast regions. You'll ensure they have the right tools, guidance, and support to carry out their day-to-day activities to the best of their abilities. 

You will be responsible for creating a safe and healthy work environment where customer outcomes, operational targets and positive people experiences are achieved. You'll manage and monitor the health and safety of a largely mobile team, providing support and guidance as required to our people - travel will be required in this role, so flexibility will be important.  

Your prior experience in people leadership, working on the front-line with our communities, and in tenancy or property management will set you up for success in this exciting opportunity with New Zealand's largest landlord.  

Ngā pūmanawatanga ōu - What you will bring 

If you have experience leading through change, a sound knowledge of the Residential Tenancies Act and a driven attitude, then we would love to hear from you. 

Here's what you will bring to the role: 

• Proven experience leading, motivating and coaching a high performing service delivery team, including managing staff development and performance. 

• Experience with change management and leading through change. 

• Experience working in a multi-faceted and demanding customer service environment, with knowledge of issues, priorities and concerns facing key customer groups. 

• Demonstrated ability to lead planning to ensure team members have the right support and time to deliver on their priorities, including understanding portfolio numbers, workload, and specialised community needs. 

• Cultural awareness to align approach to our customers' aspirations and preferences, particularly in working with Māori and Pasifika, with experience working with different cultures and/or community groups. 

• New Zealand driver's licence is required (pool car provided) 

Nōu te rourou - What's in it for you?   

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements. 

As a Kāinga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. 

Mō mātou - Our Organisation 

At Kāinga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.  

What is exciting about working for Kāinga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.  

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Māori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.  

Ō tātou uara - Our values  

Our values were developed by us, for us. They unite us as an organisation and guide how we work every day. Our values are: 

• Manaakitanga - People at the Heart 

• Mahi Tahi - Better Together 

• Whanake - Be Bold 

Tūhono mai - Join us 

To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz. Please note: all applicants, including existing employees, need to follow this process If you have any questions about this role, please contact Courtney at Courtney.Murray@kaingaora.govt.nz.  

Applications close on Sunday 23 March at 11:55pm.  

We value diversity and are committed to working with each other and our customers in an inclusive and respectful way. We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation. 

If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you. Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early.