Team Leader, Risk Management

Mō tēnei tūranga mahi | About this role

Team Leader, Risk Management – Permanent, Full time

We're looking for an experienced team leader for our Risk Management team. You'll be leading a busy team, doing rewarding and important mahi to ensure learners receive quality tertiary education.

Whakatairangatia ngā kete o te mātauranga ki te ao mārama! E te tai whakarunga, e te tai whakararo – nau piki mai, nau kake mai ki te Mana Tohu Mātauranga o Aotearoa.

May the baskets of knowledge (education) be brought into the world of light. We welcome one and all to join us at the New Zealand Qualifications Authority.

About the role 

NZQA is responsible for ensuring the quality of tertiary education organisations (excluding universities) and the qualifications and programmes being delivered across New Zealand. The Risk Management team focuses on the strategic and active management of compliance and risk in the tertiary sector. This includes educational quality, student safety and financial compliance.

We are seeking an experienced Team Leader with a successful track record, ideally with previous experience in compliance or investigation.

Some of the things you will be doing are:

• Leading a team of analysts in making robust and timely decisions on tertiary education risk cases, including cases with political or media interest
• Developing a strong, high performing culture; enabling people to be their best and feel supported
• Monitoring, reporting and providing advice on the work and performance of the team
• Identifying and implementing improvements to team processes and customer experience
• Working with the Risk Management leadership team to set priorities and respond to changes in the tertiary education environment
• Collaborating with other NZQA teams and other relevant agencies

Skills and experience

We are looking for people with a mix of skills and experience:

• Leadership: Leadership expertise and a passion for building awesome teams
• Management capability: strong experience in managing people and teams to achieve objectives
• Initiative: Energy, drive, and the passion to add value in a high-pressure environment are key. You will be a ‘doer' with a continual improvement mindset who enjoys seeing the outcomes of their work
• Judgement: Comfortable working with ambiguity and applying judgement through using critical thinking expertise and political nous
• Relationship Skills: Excellent communication and relationship management skills, and a gift for building strong relationships with a wide range of stakeholders
• Cultural awareness: You are committed to building your cultural competencies and deepening your understanding of Te Tiriti o Waitangi

Knowledge of the New Zealand tertiary education sector would be an advantage.

Are you up for the challenge? Come and make a difference…

For more information about this role or to discuss further, please call or email Virginia Barker – virginia.barker@nzqa.govt.nz or phone 04 463 4342.

Applications close at 5.00 pm on 21 April 2025.