Job Description
- Auckland-based with hybrid working
- Strategic customer engagement
- Software development background required
Are you customer facing software development lead who enjoys working within a dedicated customer relationship partnership between enterprise level customer and software consultancy?
We’re looking for a Software Leadwith a solid development background and a flair for customer engagement. This newly created role is designed to serve as the primary connection between the development team and a dedicated enterprise level customer.
You won’t be managing people or leading technically hands-on work, but you will be the key connector – someone who deeply understands both our customer’s needs and how our teams work internally. You’ll drive continuous improvement, build trusted relationships, and help shape delivery.
What you’ll be doing:
- Act as the main liaison between the consultancy and customer, supporting continuous software development process improvement.
- Work closely with internal developers and a dedicated customerproviding guidance and advisory support.
- Maintain a strong on-site presence: based in Auckland with the flexibility to work on-site with the customer as required.
- Develop strong, trust-based relationships with customer stakeholders at both strategic and operational levels.
- Help our teams stay aligned with customer goals, strategy, and expectations.
- Support workforce planning and team coordination alongside Project Managers.
- Contribute to continuous improvement, helping our client to deliver smarter, faster, and better.
What we’re looking for:
- A strong technical background, ideally as a senior developer who enjoys working closely with the customer to design bespoke software development solutions.
- Experience working within aapplication/software consultant role with significant customer-facing time.
- The ability to partner closely with a dedicated in-house development team and be “the voice” with the end customer.
- A trusted advisor with a customer success mindset, who can promote ideas, solve problems, and facilitate effective collaboration.
- Excellent communication and interpersonal skills with the ability to explain complex software solutions with confidence is essential.
- A proven ability to work between technical and business teams – translating needs, managing expectations, and helping define the right solutions.
- Highly organised, proactive, and confident managing multiple priorities in a dynamic environment.
- Ideally, previous experience in a softwareconsulting role within a professional services or tech environment.
- Must be Auckland-based and comfortable with on-site client engagement.
All applicants must be currently based in Auckland with full NZ working rights.
For a confidential discussion – please contact Sharyn Saxby – sharyn.saxby@h2r.co.nz