Job Description
Mō tēnei tūranga mahi | About this role
- Gain a wide range of experience in this unique role
- A unique opportunity to travel and make a difference with Volunteers and your community
- Salary PFU: $83,673.38 - $105,721.33 - PSA: $97,052 – $107,836
If you're passionate about the role volunteer brigades play in their communities, then this role is for you.
Mō tēnei tūranga - about the role
This Volunteer Support Officer (VSO) role ensures that brigades are capable, sustainable and autonomous. It supports operations and assists with compliance to support over 600 volunteers to be safe, organised and valued. This role will cover West Auckland, North Shore and Rodney stations in the Waitemata Fire District, where you will need to be based. These Bridges are a mix of Career and Volunteer stations from urban to rural with almost 900 personnel. You will also
- Support brigade training nights/events by coordinating resources and materials.
- Complete monthly volunteer station checks and work with the Chief Fire Officer/ Controller/OIC and Brigade on any remedial actions.
- Assist with new initiatives, equipment, and programmes, either regional or national, to support your volunteer brigades.
- Coordinate equipment maintenance, repair, and replacement.
- Attend incidents with supplies to support and assist where needed.
Ko tāu nā i tēnei tūranga - What you'll bring to the role:
If you are successful in this role you would need to work collaboratively with volunteer leaders and brigade members across the 30 volunteer stations in the district as well as the wider Volunteer Support group in the district office.
You will need to have an understanding of FENZs principals of volunteerism as well as demonstrate an ability and commitment to implement them, be able to manage your own time efficiently, prioritise competing demands, have flexibility to meet the needs of our volunteer brigades, this may include evening work and an on-call roster.
To be successful in this role, we'd expect you will:
- Relevant NZQA or TAPS or equivalent qualifications.
- Be current in annual BA revalidation, ERD and pump operation.
- Organisational knowledge.
- Understanding of how Volunteer Brigades operate and empathy for volunteerism.
- Have a high level of knowledge in the use of the volunteer dashboard and how to influence a positive outcome.
- Be proficient in using MS Office and other IT systems.
- Hold a valid driver's license and must have a heavy vehicle license.
The salary range for this role is PFU: $83,673.38 - $105,721.33 - PSA: $97,052 – $107,836 dependent on skills and experience relevant to the role.
Ko wai mātou - who are we?
Fire and Emergency New Zealand is a Crown Entity responsible for reducing unwanted fires, responding to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and supporting increased community resilience.
Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be.
- We Do the Right Thing – Kia Tika
- We Serve and Support – Manaakitanga
- We Are Better Together – Whanaungatanga
- We Strive to Improve – Auahatanga
Ko te tono mai - How to apply:
Come join us - we are excited about the future of Fire and Emergency New Zealand, and we'd love you to be part of it! We value diversity as a strength and welcome applicants that can help bring a difference to our organisation.
If this sounds like you, apply now. To download a copy of our position description please visit our vacancy page on our FireJobs website.
If you have any specific questions about this role, please email: nhqjobs@fireandemergency.nz. Please note, applications sent via email will not be accepted.
We will be reviewing applications as they are received and may progress with suitable applicants prior to the application closing date. Therefore, please apply as soon as possible if you are interested in this position.
Applications close 27th August 2025
Please note: Eligibility to work in New Zealand is mandatory for this role.